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What is the transport and assembly assurance?

It's okay if you make a mistake in assembling! If you are an IKEA Family member, we will exchange it for free for 14 days from the date of purchase. Shipping charges for exchanges are the responsibility of the customer. Eligible items are subject to our return policy.

If you break it when you take it home or during assembly, IKEA Family members will replace it free of charge for 14 days from the date of purchase.

When using To use this assurance, please bring the following three items to the IKEA store return counter within 14 days from the date of purchase.
・Damaged products 
・Purchase history, receipt, delivery statement (if you purchased online, you will receive it by email), IKEA Family purchase history, etc
・IKEA Family card or IKEA Family card number presented at the time of purchase

14 days means: 
It will be 14 days counting from the date of purchase (or the date of delivery or receipt). 

* Eligible products are subject to the return policy. Outlet products, made-to-order products, and food products are not eligible. 
* Shipping charges for exchanges are the responsibility of the customer.

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