Can you deliver pre-assembled products?
No. We do not deliver assembled products.
We offer furniture assembly services that can be assembled at your home or office after delivery.
Learn more about furniture assembly services
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Can I cancel some of my products after order?
No, you can not cancel only part of the delivery items.
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Can I ship small items?
Yes, you can. If your purchase is not so large or you want to send some small items together, Parcel Delivery Service is more convenient and less expensive.
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Contactless Delivery (OKIHAI)/Can I specify the delivery time ?
Depending on the desired delivery area, It is possible to specify the delivery time. Please check it when you choose time slot of making orders.
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Sofa and mattress pickup service / Can you remove any type of sofa or mattress?
On delivery of your new mattress or sofa, we’ll take the old one away for you. We will take the same product/same size/ same quantity. Some types are not applicable.
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Can I request home delivery from the Pick-up point?
No. We do not currently offer Delivery Service from the Pick-up points.
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There's something wrong with my product. Who should I contact?
If there's something wrong with a product you picked up, please contact IKEA Customer Support Centre.
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