What is Contactless Delivery (OKIHAI)?
This service allows us to place your order and complete delivery in a non-contact manner. This service is convenient when you are not at home, or when you wish to receive your order without contact.
*Depending on the situation, the intercom may be ringed and packages would be handed to you when you are at home.
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Can I ship small items?
Yes, you can. If your purchase is not so large or you want to send some small items together, Parcel Delivery Service is more convenient and less expensive.
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Contactless Delivery (OKIHAI)/Can I specify the delivery time ?
Depending on the desired delivery area, It is possible to specify the delivery time. Please check it when you choose time slot of making orders.
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Sofa and mattress pickup service / Can you remove any type of sofa or mattress?
On delivery of your new mattress or sofa, we’ll take the old one away for you. We will take the same product/same size/ same quantity. Some types are not applicable.
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Can I request home delivery from the Pick-up point?
No. We do not currently offer Delivery Service from the Pick-up points.
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There's something wrong with my product. Who should I contact?
If there's something wrong with a product you picked up, please contact IKEA Customer Support Centre.
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Can I change my pick up date at the Pick-up point?
You can change the date within one week of the scheduled pickup date on your purchase history.
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