Can I cancel a delivery?
Yes, you can.
You can cancel your delivery (for large furniture) from your purchase history.
Please note that the service fee cannot be refunded or the order cannot be changed depending on the status.
More about Track and manage your order
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Contactless Delivery (OKIHAI)/Can I check the status when completed?
Yes, please contact the delivery company within 7 days.
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What is the contact information of the delivery company?
If you have any questions about delivery, please contact IKEA Customer Support Centre. If you have already received an absentee slip, please contact each delivery company listed on the absentee slip directly.
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Contactless Delivery (OKIHAI)/What happens if my items can't be placed?
If the driver cannot find a place to put, or determine that the items cannot be safely placed in front of the door, post box, door knob, bicycle basket, or shed, etc. due to bad weather, the driver may contact you or drop a delivery notice into mail box and take the items back.
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Can I cancel some of my products after order?
No, you can not cancel only part of the delivery items.
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Can I ship small items?
Yes, you can. If your purchase is not so large or you want to send some small items together, Parcel Delivery Service is more convenient and less expensive.
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Contactless Delivery (OKIHAI)/Can I specify the delivery time ?
Depending on the desired delivery area, It is possible to specify the delivery time. Please check it when you choose time slot of making orders.
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