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Returns and Claims

Whether you simply want to return a product you’ve purchased, or need help making a claim for missing, damaged or incomplete items in your order, we’re here for you.

Returns

It’s OK to change your mind. If you’re not totally satisfied, you can return your products (as long as they’re in good condition) within 90 days of purchase for a full refund.

See our return policy

In-store

Return your purchase to any IKEA store.

Find your closest store

Pick-up

We can pick-up your return from your home or business. Please contact us for availability, pricing and schedule.

Claims

Maybe your order arrived incomplete, perhaps it contained damaged products or didn’t arrive at all. Whatever the glitch, we’re here to help you get what you want.

In-store

Drop in at any IKEA store and we’ll help you.

Find your closest store

Contact us

Visit our contact page, call or chat with us.