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FAQs

IKEA store

  • 1. What new IKEA store openings are scheduled?
    IKEA Amman store was opened on 2014, no other stores are currently planned for Jordan .


    2. Can someone help me plan and design rooms?
    Many IKEA stores offer a home decoration service if you wish to furnish an entire room or home. IKEA Amman store also offer a kitchen planning service. Using computer simulations, specially trained kitchen planners can help you plan and choose the kitchen that is right for you.


    3. How can I get large items home?
    Most IKEA products are flat-packed, making them easy to transport. IKEA Amman store offers a home delivery service if you prefer. Home delivery is not included in the product price.


    4. Why are items sometimes out of stock?
    Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.


    5. What if I want to have the products assembled?
    IKEA products are generally easy to assemble and require no special tools. If you prefer, IKEA Amman store can offer you a reasonable price for assembly . Our assembly team can come to you that can come to your home to assemble and install our products.


    6. Can I return items?
    IKEA stores always offer a generous return policy. Ask for assistance at your store or look into our website. Please do not forget the receipt and the original packaging.


    7. Complaints?
    If you have any complaints about our products or services please contact your store and we will be happy to solve the problem.


    8. How many products are in the IKEA product range?
    There are about 8,100 products in the total IKEA product range. Each store carries a selection of these 8,100 products depending on store size. The core range is the same worldwide.


    9. Where are IKEA products purchased?
    More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden."


    10. Where does IKEA purchase its products from?
    Our products made in ChinaToday approximately 22% of our range is produced in China. IKEA is in control of the product development process and through our Trading areas we work closely together with our suppliers in place, which is an advantage when it comes to securing product quality. A product risk assessment is made during the development of the product. Tests and follow-ups are done both before we start the production and then on continues basis. We test our products according to our own requirements and applicable international standards/legislation at accredited internal and external test laboratories. IKEA products shall always be safe to use. IKEA believe it's possible to produce safe high quality products to low prices in China.

Corporate IKEA

  • 1. Who owns the IKEA concept?
    IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 48 countries.


    2. Can I distribute IKEA products?
    The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.


    3. How can I become a franchisee?
    IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.

    Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.

    Serious inquiries (please include all relevant information) may be sent or faxed to:

    Inter IKEA Systems B.V.Olof Palmestraat 1NL-2616 LN DelftThe Netherlands

    Attn: Franchising

    Fax: +31 15 215 38 38

    4. What is the IKEA business idea?
    The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."


    5. How can I find out about job opportunities within IKEA?
    If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact the IKEA store near you for possible openings , or visit " Available jobs page " .


    6. How does IKEA approach environmental issues?
    We're working to create a better environment outdoors as well as indoors.

Website questions

  • 1. What settings or software do I need on my computer to view the IKEA site?
    The IKEA site works with all commonly used browsers, on both PC and Mac platforms. For optimal viewing, we recommend at least Netscape Navigator 4.0 or IE 5.0 and at least 800x600 pixels (possible flash plug in higher than 4.0).


    2. Can I purchase IKEA products on the web?
    Only a very few countries currently sell products online. In the future, the ambition is to roll out this e-commerce platform to additional countries.


    3. What information is collected about me when I visit the site?
    We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number.

    We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.


    4. Can I find all IKEA products on this site?
    This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Each store carries a much larger selection. Be sure to visit your local IKEA store for a look at our full selection.

Return Policy

  • What is your return policy?

    At IKEA you can change your mind!

    We make it easy for you. If you’ve changed your mind or you’re not satisfied with your purchase, simply return the item within 365 days for an exchange or refund. You can consult all the details about our return policy here.   

    What is your return policy on delivery products?

    Don’t worry!

    We will come to your home and collect the unwanted items for returns. Just call the Contact Center to plan your preferred pickup date and we will come and collect any unopened products you would like to return.

    How can I receive my refund for online purchases?

    We make it easy!

    We issue refunds through the same method of payment as the original payment (e.g. credit card purchases will be credited to the original credit card account) or through a refund card. The date of refund to your credit card may differ according to your Bank. (It may take from (1) business day to (3) weeks).

    The product I have purchased has a defect or is damaged. What can I do?

    IKEA to the rescue! You can take the item to your nearest store so our colleagues can help you or you can contact our Customer Service.

    All our items are subjected to rigorous quality tests, if you think your product may have a defect, we won't play the Swedish game with it, take it to your nearest IKEA store so that our colleagues can assess it personally and give you a solution. Remember to bring the purchase receipt or invoice!

    If the damage has been in the shipment, you must reflect on the delivery note any visible damage at the time of delivery. In case of non-visible damage or possible defects, please contact us as soon as possible.

    What products that cannot be returned?

    We are unable to offer refunds or exchanges for broken items or damaged items that were not by the manufacturer.·

    • Used bedding (i.e. bed linens, duvets, pillows and pillow-tops)·
    • Stuffed and upholstered products·
    • Cut metre fabrics
    • Made-to-measure items (i.e., custom countertops)
    • Products that have been modified, altered or washed
    • Plants and Flowers
    • Perishable consumer goods
    • As-Is products
    • IKEA gift cards

     

    Can I return a product at a different store to where I purchased?

    No Problem!

    You can return any item back to IKEA in any of the stores that is closest to you at your convenience.

    Do IKEA products come with a guarantee?

    We are confident in the quality of our products that many of them come with an extended guarantee. Click here to see a full list.

    How long can you return an IKEA mattress for?

    You may exchange your mattress once within 365 days if you don't love it, provided that it is not dirty, marked or damaged. Simply take your mattress back to the IKEA store with your receipt and we will help you find one that suits you better. Please note that initially, your new mattress can seem a bit too firm.

    How do I exchange an IKEA mattress?

    Simply bring your mattress and receipt to any IKEA store, and we’ll help you find a different one. If you had your mattress delivered via our Home Delivery Service the collection and delivery of the replacement mattress will be free-of-charge.

Need more help?

Question or query, help is at hand. Contact IKEA customer services to answer your questions.

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