Track and manage your order
Manage your order
Check the status of your order in our self-service portal. Have your order number handy as well the email or phone number you used when placing the order.
- Track an online order and the status of the delivery.
- Request assembly service for eligible products.
- Cancel order (only possible before the order is picked and packed).
- Reschedule delivery.
- Organise a replacement or refund for a damaged item within 7 days of delivery.
Understand your order status
So you’ve ordered from IKEA (thanks!) What happens next? Here’s a primer of the stages your order will go through before you receive it.
Preparing order
We have received your order and will process it as soon as possible. You can still cancel an order and change delivery date.
Picking order
Your order is being processed and completed. It’s too late to cancel the order but if you changed your mind you can return any unwanted item (after you receive it). Here is our return policy.
Preparing delivery
Your order is ready and about to be sent to you. You can still order additional services to your order at this point.
On its way
Your order has been sent from our dispatcher and is on its way to you.
Delivered
Your order has been successfully delivered.