IKEA Family Terms and Conditions

Limitation of liability: To the extent permitted by applicable legislation, IKEA will not be liable to you for any loss or damages of any kind, including without limitation:

      (a)          for any indirect, special or consequential damages, arising out of IKEA Family membership; or

      (b)       in connection with the taking or use of any benefits, rewards or offers provided under these Terms and Conditions; or 

      (c)        arising out of your failure to comply with these Terms and Conditions.

Nothing in these Terms and Conditions excludes, restricts or modifies rights you have at law.

Acceptable Use: You may use your IKEA Family membership only for authorised purposes in accordance with these Terms and Conditions. You must not misuse or tamper with the features and services that you get access to through your IKEA Family membership (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material, or carry out denial of service attacks or any other technologically harmful practice or material) or otherwise misuse or tamper with our technologies or functionalities.

Responsibility for your IKEA Family Account: You must keep us informed of any changes to your personal or membership details. We will not be responsible for any loss of rewards or benefits resulting from details being out of date or inaccurate. You are responsible for all use of your IKEA Family Account. Please keep your account details secure, including maintaining the confidentiality of your password. If you believe that an unauthorised person has access to your password and/or your IKEA Family Account, you must contact customer services (016966246/ Customer service immediately as well as changing any compromised passwords.   IKEA Family cards, coupons and vouchers remain the responsibility of the IKEA Family member, as do any security details relating to the account. IKEA shall not be held responsible for any loss arising from the IKEA Family member failing to ensure their safe keeping.

Verification: IKEA reserves the right to verify the validity of any rewards or benefits associated with your IKEA Family Account and revoke any reward or benefit that IKEA knows or reasonably suspects has been obtained through tampering or which has otherwise not been earned in accordance with these Terms and Conditions (as determined by IKEA in its sole discretion).

Proof of purchase: use of your IKEA Family card does not constitute proof of purchase.

Intellectual Property Rights (IKEA ownership of intellectual property): All title, ownership, rights, and intellectual property rights in and to IKEA Family, IKEA.com and the IKEA brand will remain with IKEA or our franchisor, Inter IKEA Systems B.V. You may not use or reproduce any of our copyrighted material, trademarks, service marks, patents or other proprietary rights or material. 

Governing Law and disputes: The terms are governed by Irish law and are subject to the exclusive jurisdiction of the courts of Ireland. The promotor is IKEA Ireland Limited of 6th Floor, 2 Grand Canal Square, Dublin 2.

We will safeguard any information you provide under the IKEA Family loyalty programme in accordance with our Privacy policy and these terms. You can access our Privacy policy on our website and we ask you to read it carefully to understand how we will treat your data. We will use the details you provide, together with the information your IKEA Family card tells us about what you buy in our stores to: understand what you like to buy; help make IKEA Family better for you; and contact you with offers and information about products and services that may be of interest to you. We will also use the details you provide to inform our targeting in other channels (including digital channels).

We will share your details with the IKEA group of companies who may offer products and services which may interest you. We will share your details with any business that processes IKEA Family information on our behalf (e.g. printers who need certain details to print our mailings).

We may also use and share information relating to groups of customers without identifying individuals to learn more about customer behaviour and find ways of enhancing our services to you.

You have the right to request a copy of the information we hold about you, to have changed any inaccuracies in the details we hold about you, the right to object to the use of your data and the right to block any specific uses of your data, by writing to us at: IKEA Family, IKEA Dublin, St Margaret’s Road, Ballymun, Dublin 11

If at any time you wish to cancel your membership, please write to: IKEA Family, IKEA Dublin, St Margaret’s Road, Ballymun, Dublin 11

The following terms are valid for all IKEA Family offers (excluding rewards). Additional terms and conditions may be specified on the voucher or coupon.

1. IKEA Family coupons are only valid on the dates stated on the coupon or on your IKEA Family Account.
2. IKEA Family coupons can only be used by IKEA Family members. Your IKEA Family card must be presented to the cashier or at the checkout online when you redeem your IKEA Family coupon.
3. Only one IKEA Family coupon can be used per validity period of the offer, unless otherwise stated.
4. IKEA Family coupons are only valid towards qualifying purchases made in the stated IKEA Republic of Ireland store, or where specifically stated, online.
5. IKEA Family coupons cannot be used towards purchases of IKEA Gift cards or IKEA services unless specifically stated.
6. IKEA Family coupons cannot be used towards purchases in the IKEA cafe, IKEA Bistro, IKEA Swedish food market or IKEA restaurant unless specifically stated.
7. IKEA Family coupons cannot be used in conjunction with any other promotional offers or discounts, including reward vouchers.
8. Damaged, defaced, illegible, copied or altered IKEA Family coupons will not be accepted.
9. IKEA reserves the right to refuse any QR code or coupon that IKEA believes has not been validly obtained or has been obtained fraudulently.
10. IKEA Family coupons cannot be redeemed for cash, have no cash value and no change will be given.
11. IKEA Family coupons cannot be transferred, sold or in any way traded.
12. We can withdraw or amend IKEA Family coupon promotions as necessary due to circumstances outside our reasonable control.
13. The offer terms are governed by English law and the courts of England have exclusive jurisdiction.
14. Your statutory rights are unaffected by these terms and conditions.
15. The promotor of the promotion is IKEA Ireland Limited of 6th Floor, 2 Grand Canal Square, Dublin 2.

All returns are subject to our Return policy, with the following restriction: if you return qualifying items to the extent that you no longer meet the eligibility conditions of the offer then, depending on the reason for the return, we reserve the right to deduct the value of the benefit of the offer from any refund due to you.

The following terms are valid for the IKEA Family ”Just in Case” protection. You can insure your new products against accidental damage on the way home and during assembly by swiping your IKEA Family card at the checkout.

1. This benefit only applies to IKEA Family members.
2. To insure your products your IKEA Family card must be presented and swiped at the time of purchase.
3. This benefit only applies to purchases made at IKEA IKEA Republic of Ireland stores and online. The benefit can only be claimed in store and not by contacting Customer Services.
4. This benefit does not apply to purchases of IKEA Gift cards or purchases made in the IKEA cafe, IKEA Bistro, IKEA Swedish food market or IKEA restaurant.This benefit does not apply to purchases picked, transported, assembled or installed as part of our additional IKEA services. Please refer to our Return policy.
5. This benefit does not apply to cut fabric, or goods ordered to your specification e.g. custom-made worktops or made to order sofas.
6. This benefit does not apply to purchases from Re-shop and Re-use.
7. To claim under the insurance, your IKEA Family card must be presented together with proof of purchase when returning any damaged item.
8. Products found to be damaged will be replaced on a like for like basis or you will be issued with a refund card to the current selling price of the item.
9. You have 90 days from the date of purchase to claim under the insurance.
10. This benefit is in addition to any other separate insurance provisions you may have.
11. This benefit is in addition to our Return policy.
12. This benefit does not affect your statutory rights.

You collect points on all your purchases, whether you buy products or services (excluding third party services), online or in physical stores, and when you shop in our restaurants and the Swedish Food Market, when presenting your IKEA Family card at the checkout or when you are logged into your account online, and for specified interactions. Detailed information about the exact number of points that may be earned on purchases and interactions can be found on your IKEA Family Account.

Earning points on purchases: if you scan your IKEA Family card or membership details at the time of making an in store or online IKEA purchase, you will earn points based on the pound value of the eligible purchase. You will collect one point for every €5 spent.

Earning points for interactions: You can also collect points on a weekly basis by interacting with IKEA in any of the following ways:

• Logging in to your IKEA Family Account on the web;
• Creating a wish list and saving it on your IKEA Family account;
• Participating in an eligible IKEA Family event upon previous registration; or
• Booking and attending an online planning appointment (kitchen planning appointments excluded).  

Please note that the ability to book and attend online planning appointments is subject to the availability of appointments at IKEA Republic of Ireland. Please ensure that an available appointment is booked with IKEA Republic of Ireland before attending. Points can only be earned for the following online planning appointments:        

• Bedroom (including sleep, bedroom & wardrobe and children’s bedrooms);        
• Living room (including living room storage and sofas); and      
• Bathroom.
• Interior design service

Please note that you can only receive points for these interactions once a week for each type of interaction. As an example, you may log in to your IKEA Family Account several times in the same week, but you will only receive points for the first login. When it is Monday again you can receive new points for the same type of interaction.

Restrictions: You are not entitled to earn points when:       

• purchasing IKEA gift cards; and 
• making purchases as an IKEA Business Network customer.

Points are non-refundable and non-transferrable and cannot be exchanged for money. They can only be used as exchange for various rewards that are made available by IKEA Family.

In the event of the death of the IKEA Family account holder, the points will be lost and are not able to be transferred to another IKEA Family member.

Use your IKEA Family card or IKEA Family Account details for all purchases and interactions: To earn points for purchases and interactions online, you must be logged in to your IKEA Family Account; and for purchases and activities in the store, you must present a physical or digital IKEA Family card. If you don’t identify yourself in a purchase or interaction, you will not be able to do so later, even if you have a receipt or other evidence of the purchase or interaction. The identification is important since, for technical reasons, it is not possible for us to assign points to IKEA Family members who were not identified at the time of purchase or interaction. The identification of the IKEA Family card/logging into the IKEA Family Account is the sole responsibility of the customer.

Returning your purchases: If you earn points for a purchase, but then return the purchased item(s), we will deduct points from your points balance, based on the value of the returned item(s). You earn one point for every 5 EURO that you spend, which means that you may end up with fewer points if you make a purchase and then return one of the purchased items, compared to if you had made the same purchase without this particular item. The return of an item could also lead to a negative points balance on your IKEA Family Account. Please note that in case of a negative points balance, IKEA will not make any claim against you, nor are there any obligations associated with it. You will receive a refund equivalent to the price you paid for the product and no replacement or refund of points or equivalent voucher will be offered.

Applying points:  Points will be credited to your IKEA Family Account as follows: 

      (a)     in the case of the purchase of IKEA products, within 48 hours of the time of purchase;

      (b)    in the case of any of any other eligible interaction, within 48 hours after the eligible interaction or confirmed attendance at the eligible event or appointment (as applicable). For the avoidance of doubt, IKEA Family members that register for, but do not attend an eligible IKEA Family event will not receive the relevant points.

Please note that a purchase is not complete until all products in your order have been received.

Choosing a reward: When you have collected enough points and those points have been registered on your IKEA Family Account (which can take up to 48 hours), the rewards will automatically unlock so they can be chosen in your IKEA Family Account. If you find a reward that you like (and assuming you have enough reward points) you can choose to redeem the reward. The required number of points will then be subtracted from your points balance, and you will receive an email with a voucher code confirming your choice. After selecting the reward, it will not be possible to return it and receive the corresponding points again.

Reward voucher validity period: The voucher code can only be used once and will expire if it is not used within thirty (30) days from the day it was issued. This means that the voucher code is forfeited as soon as it has been used and unfortunately, for technical reasons this will apply even if the order is later cancelled. Vouchers will expire at 11:59pm on the relevant day. If the voucher expires, no replacement or refund of points or equivalent reward will be offered. A reward can only be redeemed by following these instructions.

No part payment: Points cannot be used as partial payment for purchases of items or services, unless such purchase is part of a claimed reward.

What different rewards can I have?

Below are some examples of rewards that you can choose with your points (for the up-to-date list, please visit your IKEA Family Account:

• Discounted delivery on an order
• A discounted complete meal or and cake break
• Discount on future purchase products (excluding products from the Re-shop Re-use)

Changes to points: IKEA reserves the right to:

      (a)    change the rewards available based, among other reasons, on availability of products and services in our stores but also on customer interests and needs. This means that we cannot guarantee that a specific reward is available at the time you wish to use it.

      (b)    change the types of interactions which are eligible for earning points.

      (c)     change the number of points which may be earned in connection with any eligible interaction or purchase.

      (d)    modify the requirements for earning points in connection with eligible interactions.

      (e)    add or remove rewards which may be redeemed with points; and/or

      (f)      change how many points are needed to choose and enjoy rewards.

The currently available rewards and the number of points required for each of them, as well as the instructions for choosing and selecting a reward, are available in your IKEA Family Account on the web and via the app.  

• The reward voucher is valid for thirty (30) days from the date the voucher was issued,, as stated on the voucher. 
• Reward vouchers can only be used by IKEA Family members. Your IKEA Family card must be presented to the cashier or at the checkout online when you redeem your voucher.
• The reward vouchers may be used in conjunction with other IKEA offers and promotions, except for where that other offer contains a coupon code or QR code since for technical reasons it is not possible to apply two codes to a single purchase (i.e. IKEA Family coupons).
• Only one reward voucher can be redeemed per transaction.
• Damaged, defaced, illegible, copied or altered reward vouchers will not be accepted.
• IKEA reserves the right to refuse any QR code or voucher that IKEA believes has not been validly obtained or has been obtained fraudulently.
• Reward vouchers cannot be redeemed for cash, have no cash value and no change will be given.
•  Reward vouchers cannot be transferred, sold or in any way traded.
• We can withdraw or amend reward voucher offers as necessary due to circumstances outside our reasonable control.
• The offer terms are governed by Irish law and the courts of Ireland have exclusive jurisdiction.
• Your statutory rights are unaffected by these terms and conditions.
• The promotor of the promotion is IKEA Ireland Limited of 6th Floor, 2 Grand Canal Square, Dublin 2.