Why can't I see any activity of the PARASOLL door/window sensor in the activity log?
Make sure the two parts of the PARASOLL are aligned correctly. When they are not aligned correctly or the distance is not according to the assembly instructions, the sensor will not detect changes in status and will not send any activity log to the DIRIGERA hub and the IKEA Home smart app.
You can always find, check or download the assembly instructions on the product page on IKEA.com under Product details, Assembly & documents.
Did you find this useful?
Thank you for your feedback!
What particular parts of our answer do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Yes. Activity reported in the notifications inbox will be stored for 8 weeks in our cloud/DIRIGERA hub.
Read moreYes. To erase the activity log of the sensor, you can factory reset it.
Read moreThe activity log will be visible and stored for 8 weeks.
Read moreNo. To stay in line with our values and to offer transparency to our users about sensor activity in their smart home we cannot offer a delete function.
Read moreYes. You can set up a push notification on your phone, an audio notification through the SYMFONISK speakers connected to the DIRIGERA hub and also check the IKEA Home smart app notifications inbox. All activity will be listed on this page.
Read moreYes, the status of your PARASOLL door/window sensor can be checked with Amazon Alexa.
Read more