What can I do if I have left behind an item in the store?
We're very sorry to hear that you have either lost a personal item in store or left behind stock after purchasing it.
For lost personal items, please return to the store you visited where our co-workers will be happy to help. Any items we find should be updated in our lost property logger, so you can contact us and we can check to see if the item has been handed in. Please be aware that credit cards will be destroyed within 24 hours for security reasons.
If you have purchased an item in one of our stores and left it behind by accident, please return to the store with your receipt. Alternatively, you can contact us with your receipt details for further support.
Did you find this useful?
Thank you for your feedback!
What particular parts of our answer do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
We will be there to help you in store at our Customer Service desk.
Read moreIf something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreIf you receive a product, you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreCan’t find something in your delivery? Let’s double-check together we’re just a message or call away.
Read moreAll IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, you have an extended warranty period for several IKEA products.
Read moreIf you’ve noticed a quality issue with your household appliance or it’s not working as it should, you can report this directly to the manufacturer if the product is still within guarantee. If the appliance is an IKEA product, you can reach out to IKEA Customer Service either online or in-store.
Read more