What do I do if I have a damaged product for my Kitchen?
If you've received a damaged item from your delivery, or there was hidden damage inside the packaging, please get in touch.
We know it can be disappointing to receive an item with damage, especially if the packaging was fine and the damage was hidden inside. We apologise for any inconvenience caused by this.
You can bring the product and your receipt or order confirmation to your closest store, or contact us.
Did you find this useful?
Thank you for your feedback!
What particular parts of our answer do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
We're sorry to hear that your kitchen appliance isn't as expected.
Read moreAll our kitchen appliances are sold with a warranty. During the warranty period, repairs and spare parts covered by the warranty are provided through our authorized service centres. If you need to replace a part not covered by the warranty, or your warranty period is over, IKEA has partnered with a third-party provider; ASCI, for you to buy spare parts from.
Read moreAll our kitchen appliances are sold with a warranty. During the warranty period, repairs and spare parts covered by the warranty are provided through our authorized service centres. If you need to replace a part not covered by the warranty, or your warranty period is over, IKEA has partnered with a third-party provider; ASCI, for you to buy spare parts from.
Read morePlease check that the item hasn't been packaged with other items, or is still out for delivery.
Read moreAll our kitchen appliances are sold with a warranty, and during the warranty period repairs and spare parts covered by the warranty are provided through our authorised service centres. If you need to replace a part not covered by the warranty, or your warranty period is over, IKEA has partnered with a third-party provider; ASCI, for you to buy spare parts from.
Read moreYour satisfaction with your IKEA purchase is important to us. If you are not completely happy or simply changed your mind, you can return your products within 365 days. IKEA will provide a full refund for items returned with proof of purchase during this period.
Read more