What do I do if I have a missing product?
If you are missing items from your order, we suggest that you first review your list of purchased items (or order confirmation) and open all boxes, as several items might come in one box. You can also head to Track & manage my order to ensure your order has not been split into multiple deliveries.
If you still notice that you are missing an item, contact us through phone or chat during our opening hours. Please have your order number available, so that we can resolve your inquiry as efficiently as possible. If you prefer, you are of course also welcome to visit the Customer Service department at your nearest IKEA store.
Did you find this useful?
Thank you for your feedback!
What particular parts of our answer do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Please check that the item hasn't been packaged with other items, or is still out for delivery.
Read moreIf you have paid for more products than you picked up, start by reviewing your receipt to identify the missing items.
Read moreWe're very sorry to hear that you have either lost a personal item in store or left behind stock after purchasing it.
Read moreTo make room for exciting news, products need to be removed from our range from time to time.
Read moreWe will be there to help you in store at our Customer Service desk.
Read moreIf you are waiting for your order, start by checking your e-mail for your order confirmation and your track and manage my order e-mail. Find your tracking ID and visit the track and manage my order page.
Read more