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What should I do if my payment fails?

We're really sorry to hear this. You should contact your card issuer or bank to find out why the transaction has been declined.

We're really sorry to hear about this!

If you have checked the details you have entered to ensure your billing address details match with those your card is registered to, then you should contact your card issuer or bank to find out why the transaction has been declined.

We will only decline the transaction on the advice of the issuing bank, and we are unable to provide any details or reasons for this happening. We would advise to not attempt re-placing your order again until your bank confirm it is ok to do so.

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