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I purchased a product on Family Card offer, but forgot to swipe my card. Can I get a partial refund?

As long as you meet the relevant requirements and the offer is still active, we can offer a refund of the price difference if you claim within 7 days.

Purchased a product that had an active Family Card offer*, but forgot to swipe your card? Not to worry.

Here at IKEA, we will give you a refund of the price difference if you claim within 7 days while the offer is still active, as long as you meet the relevant requirements of the offer.

Action Type Workflow Action Unit
Goods In Discount Selling Store
Goods Out Refund (Same method as payment) Contact Centre 022

Due to this being a Family Card offer, we will process this as a refund and the refund will be processed back to the same method type as the original payment method.

 

*This does not apply to 'New Lower Price' items.

We current do not offer a "price matching" for prices that have changed under the New Lower Price. We will only offer the above Family Card if the customer had forgotten to swipe and the item was and is still on the current Family Card offer.

Please see above for Family Card related details.

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