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How to return an IKEA product​

On this page you will find instructions on how to return an IKEA product.​

The sofa in the picture does not fit in the space it was intended for, but is stuck against the wall.

This is how you return​

At IKEA we make returning products easy. You have a full 365 days to return a product, unopened, opened, unused or even fully assembled. You can return the product to any IKEA store, even if you purchased it at another IKEA store or at IKEA.fi. Please bring the proof of purchase with you. If you have swiped your IKEA family-card, we can help you to find the digital receipt.​

In addition we offer a 90-night trial on mattresses, duvets and pillows (excluding decorative pillows). 

More information: 365-day exchange and return policy, guarantees and claims.

In store returns IKEA store

  • You can return a product by taking it to your nearest IKEA store
  • Register your return in advance and we'll serve you faster when returning products

Return by post

You can return the product to a Posti’s service point or parcel locker

Package dimensions:

  • To the post office max 25 kg (not for opened mattresses)
  • To the Post Office machine 59x60x36 cm, max 25 kg

 

For customers of the online, remote selling and Planning and Order point:

  • If you register a return within 14 days from the date of delivery, the return is free of charge
  • When you register a return within 14 to 365 days from the date of delivery, the return fee is 4,90

 

IKEA store customer:

  • When you register a return within 365 days from the date of purchase or delivery, the return fee is 4,90

Truck return

 

  • Please contact the customer service and we pick up products from your home when the total weight of the return is more than 25 kg.
  • Price of the service is same than the price of the delivery
  • If the product return involves a claim follow the instructions on the Claims page

Cancellation of the order​

It is possible to cancel an order on the Track and Manage your order page, if the order has not been processed too far. If it is no longer possible to cancel your order, you will see a message on the page. This may be because processing of your order, such as picking, has already started, or because your order is linked to a service that cannot be cancelled via our website. In these cases, you can enquire about the possibility of cancellation from our customer service.