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What is the IKEA concept?

IKEA's aim is to offer a wide range of well-designed, functional furnishing products at prices that are affordable enough for as many people as possible to afford them.

You can find more information about the IKEA concept on the German website.

  • What are rewards from IKEA Family?

    Rewards from IKEA Family is a new benefit we are adding, as we work to improve our offering.

  • What can I do with my points from IKEA Family?

    You can use your points to choose a reward. The rewards unlock depend on how many points you have but are the same for all customers. We have different rewards available so you can choose the one that best suits your needs.

  • How do rewards from IKEA Family work?

    You can collect points online and in-stores, then use the points for a reward of your choice.

  • How can I contact IKEA?

    You will get direct support by phone using the following telephone number: +49 6192 93 999 99 Mo-Fr: 8am-20pm + Sa: 8am-19:30pm

  • Can I have my old IKEA furniture dismantled and disposed of?

    You can have your old furniture picked up when our service partner delivers your new furniture. Note the conditions that apply.

  • Can I get support from IKEA with setting up my smart home?

    DIRIGERA hub and the smart home experience is designed to be easy to use and simple to set up.