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- Or call us at +4961929399999 from Monday to Saturday 08:00 - 18:00.
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With sofa and living room planning at IKEA, we work together to design the furnishings that really suit you and your home. Whether online, by phone with screen sharing or in the IKEA store - our experts will accompany you personally from the initial idea to the order. You bring your wishes and room dimensions, we provide inspiration, concrete solutions and a suitable shopping list. Without obligation, free of charge and at your own pace.
Read moreTo ensure that your furniture arrives at your doorstep, you can simply order it online and have it delivered by a freight forwarder. After entering your zip code, you will see all available shipping methods. Choose between "Standard Curb Delivery" or "Express Curb Delivery" and decide on a delivery date. Then enter your data and receive a confirmation by email with the fixed delivery date. On the day of delivery, please ensure free access to the delivery location. An adult must receive and sign the goods. The shipping company will deliver your order outside the building as close to your address as the driveway allows. Then check directly whether everything is complete and undamaged. If something is missing or damaged, our IKEA customer service will be happy to help you.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreYou can order larger spare parts through our IKEA customer service team – either online or in your local IKEA store. If you can't find the spare part number or need support, our staff will be happy to help you.
Read moreIf something is missing after your delivery, please first check whether your order was split into multiple shipments: the missing products may still be on their way. If that is not the case, please report it as soon as possible via “Track and manage your order” or contact IKEA Customer Service – either online or at an IKEA store.
Read moreYou can easily order small spare parts at any time – using the Order spare parts tool, the Purchases page in your IKEA Family account or visiting the Customer Service desks in IKEA stores.
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