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- Chat with us from Monday to Friday 08:00 - 20:00 and Saturday from 08:00 - 19:30.
- Or call us at +4961929399999 from Monday to Saturday 08:00 - 18:00.
- If you are an IKEA business customer, you can contact us at +4961929397600 .
- If you would like to report a complaint to IKEA Germany, please type "I want to make a claim." into the chat, then we will forward you.
Please note that we are not able to help via email at this time.
We are closed on Germany-wide public holidays.
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Would you like to reserve products so that your project can start even faster? Simply order your products online and pick them up conveniently at a location of your choice. Once you've entered your zip code, we'll show you all available delivery methods. Select "Click&Collect" and choose your pick-up location and time slot. All you need to do now is enter your personal details and you can complete your order. You will find the order confirmation in your mailbox. As soon as your shopping cart is packed for you, we will send you an e-mail or text message.
Read moreTo make sure your large projects can move in with you, simply order your furniture online and have it conveniently delivered to your home by a delivery team. Once you’ve entered your postal code, we’ll show you all available order options. Choose “Standard Delivery” for relaxed planning or “Express Delivery” if you’re in a hurry. Select a delivery date and then enter your personal details. After completing your order, you will receive a confirmation email containing your fixed delivery date. On the day of delivery, please ensure that access to your delivery location is clear. Important for you: An adult must sign upon delivery. The drivers will bring your order into a room of your choice. Please check right away whether everything has arrived undamaged. If anything is missing or damaged, simply contact our IKEA Customer Service — we’ll take care of it!
Read moreTo ensure that your favorite items arrive quickly, simply add your smaller items to the shopping cart. As soon as you have entered your zip code, we will show you all available shipping methods. Choose parcel delivery and enter your personal details. After completing your order, you will receive a confirmation email. In it you will find the expected delivery date and information on tracking. On the day of delivery, it is ideal if you are at home to receive your parcel. It's best to check straight away whether everything has arrived undamaged. If something is missing or damaged, simply contact our IKEA Customer Support - we'll take care of it! You should be at home on the day of delivery or, if necessary, arrange an alternative delivery option with the parcel service. Audit the parcel immediately upon receipt and report any missing or damaged items to IKEA Customer Support as soon as possible.
Read moreYou would like to give us feedback on your IKEA purchase.
Read moreBy registering or activating your profile, you can manage your orders, submit complaints, and easily order spare parts.
Read moreWould you like to give us feedback on your IKEA purchase? Your opinion is important to us and we would appreciate your feedback so that we can improve your shopping experience.
Read more