General Terms and Conditions for the Sewing Service
1. Opening Provisions
IKEA Česká republika, s.r.o., belongs to the IKEA Group and in its stores it offers customers the sale of furniture and a wide range of household accessories, including services.
For this purpose, IKEA Česká republika, s.r.o., with its registered office at Skandinávská 131/1, 155 00 Praha 5, tax ID no.: 27081052, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 94828 (the “Company”), issues these General Terms and Conditions (the “GTC”) for the provision of services to customers, which are governed by the basic terms and conditions for the provision of individual services.
These General Terms and Conditions for the Sewing Service enter into effect as of 29 November 2019 and replace the previous version of these Terms and Conditions.
The Company reserves the right to amend these General Terms and Conditions for the Sewing Service at its own discretion. Amendments to these General Terms and Conditions shall not apply to orders for the service placed before the effective date of such amendment.
These GTC are governed by Act no. 89/2012 Coll., the Civil Code, and constitute an integral part of any Contract for Work concluded between the Company and its customers concerning goods purchased by a customer from the Company (the "Customer"). By signing an order for a service (an "Order"), the Customer confirms that they have been acquainted with their content and accepts them without reservation.
Based on the Order, the Company and the Customer enter into a contract for work at the store of the Company (the "Service").
The Sewing service is provided by the Company for the IKEA Praha-Černý Most, IKEA Brno and IKEA Praha-Zličín stores
The Sewing service is provided by the Company through its contractual partner HCV group, a.s. (the "Contractual Partner") for the
IKEA Ostrava store.
2. Ordering the Sewing Service
Based on an Order by the Customer, the Company shall provide the Customer with a sewing service for textile products purchased at an IKEA store, within the period specified in the order. On the day the Customer signs the Order, a “Contract for the Provision of Sewing Services” is entered into with the Company.
In the event that the Company finds that the data in the Order is not sufficient for the purposes of performing the Service, it shall immediately inform the Customer of this fact and request that they supplement and clarify the Order. The Company bears no liability for deficiencies caused due to inaccurate, incorrect or incomplete data.
Due to coagulation, the Customer can wash the fabric and return it, dry and uncrumpled, to the store for sewing according to the Order.
In the event that the Company finds that the Service cannot be performed according to the Customer's Order for technical reasons, it has the right to withdraw from the Contract for the Provision of Sewing Services.
The Company shall prepare the processed Order for delivery to the Customer within the deadline specified in the Order. The Company shall contact the Customer by means of a text message to inform them that their Order is ready for collection. If there has been a change to or specification of the Order since the date on which it was created and the product has not yet been processed, the Company shall set a new delivery deadline for processed products, which shall not exceed fourteen days from the date of the change to or specification of the Order.
If the Customer has not simultaneously ordered the delivery of the order, they undertake to accept the processed products at the Customer Service department at the Company's store no later than fourteen days from the date specified in the Order.
In the event that the Customer fails to receive the processed products within the specified period, the Company is entitled to store the products at the Customer's expense. Storage costs are 50 Kč/day and The Customer is obliged to pay these costs upon receipt of the processed products. The Customer is obliged to confirm receipt of the processed product in writing with their signature.
Obvious and visible damage to the processed product must be recorded in the protocol at the time of delivery of the Service. Recording in the protocol does not represent an automatic claim for damages. The Company shall handle the claim within thirty days of its assertion.
3. Price of the Sewing Service
The price of the Sewing service is stated in the Company's current valid price list, which is available in stores and on the website www.IKEA.cz, and is of an indicative nature only. The price for the service stated in the Order is binding for both parties.
4. Other Arrangements
The Customer shall conduct all legal actions, as well as submit queries, etc., related to the Sewing service, exclusively with respect to the Company. This applies in particular to claims arising due to sewing defects. Any legal actions pursued against third parties concerning sewing are not legally binding on the Company.
5. Guarantee Conditions and Claims
The Company provides a guarantee for the quality of sewing work for a period of twenty-four months from the handover of the completed order. These GTC do not apply to claims for defects in goods (i.e. for defects in goods not caused by sewing); Customers are referred to the Company's Returns policy.
6. Information Service
The Company shall respond to Customers' queries at the telephone number: 234 567 890 or at IKEA.cz/napistenam every day, or at any of the Company's stores in the Czech Republic.
In accordance with the valid regulations on the protection of personal data, the Company shall process the personal data of the Customer as stated in the Order for the purposes of fulfilling the contract for the period necessary for its fulfilment, the processing of any claims asserted by the Customer due to defects, and in cases where such processing is required
in accordance with statutory regulations (chiefly taxation regulations). The legal basis of such processing is the contract entered into between the Customer and the Company. The recipients of personal data are the contractual partners of the Company that facilitate fulfilment of the Order.
The provision of personal data is required for the conclusion of a contract, but in the event that the Customer does not provide their data for this purpose, the Order cannot be processed.
The Customer has the right to access their personal data, the right to correct, delete or restrict its processing, the right to its portability, and to object to its processing. The Customer may assert this right through the contacts listed below. The Customer has the right to submit a complaint to the supervisory body for the protection of personal data, which is the Czech Trade Inspection Authority, the registered address and contact data for which can be found at www.uoou.cz.
8. Customer Satisfaction Survey and Offers of Products and Services
The Company shall use the Customer's contact information for the purposes of a customer satisfaction survey and to offer its products and services on the basis of its justified interest. The Customer has the right to refuse such communication, either when entering into the contract or through the contacts listed below. Personal data shall be stored for one year for the purpose of assessing customer satisfaction.
10. Closing Provisions
The authorised supervisory body is the Czech Trade Inspection Authority.
Any consumer disputes between the Company and the Customer regarding obligations arising from concluded Orders may be resolved out of court. The subject of the out-of-court resolution of disputes is the Czech Trade Inspection Authority (www.coi.cz).