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General Terms and Conditions for the Custom Sewing Service

1. Introductory Provisions

IKEA Česká republika, s. r. o., belongs to the IKEA Group and in their department stores offers sale of furniture and wide range of home accessories to the customers, including services.

For this purpose IKEA Česká republika, s. r. o., registered seat Skandinávská 131/1, 155 00 Prague 5, Company ID: 27081052, incorporated in the Companies Register held by the Municipal Court in Prague, file C 94828 (hereinafter referred to as the “Company”), issue these General Terms and Conditions (hereinafter referred to as “GTC”), regulating basic terms and conditions for providing individual services to the customers.

These General Terms and Conditions for the Custom Sewing Service are effective since 1st April 2023 and replace the preceding wording of these GTC. The Company reserves the right to change and amend these General Terms and Conditions for Custom Sewing Service at its sole discretion. Changes and additions to these GTC will not apply to service orders made before the day on which such changes and additions become applicable. These GTC are governed by Act No. 89/2012 Coll., the Civil Code, and are an integral part of each work order concluded between the Company and its customers (hereinafter the “Customer”). By paying the order or confirming services by the Company (hereinafter the “Order”), the Customer agrees that he has been familiarized with the content of the GTC and accepts them without reservation.

Based on the Order, the Company and Customer conclude the work contract (hereinafter the “Service”).

The Company provides the Sewing service for IKEA stores Praha-Černý Most, IKEA Brno and IKEA Praha-Zličín.

The Company ensures the Custom Sewing Service through its contracting partner: HCV Group, a. s. (hereinafter „the Contracting Partner“) for the IKEA Ostrava store

  • The Customer acknowledges that the Company is the exclusive distributor of the IKEA range in the Czech Republic and that the Company is not authorized to sell or distribute the IKEA range for the purpose of resale or rental by the Customer to third parties (in the wholesale mode), both in the Czech Republic, so abroad. By paying for the order, the Customer confirms and declares that he is purchasing the IKEA range, which is the subject of it, exclusively for his own use, that he is the end user of the goods purchased from the Company and that these goods will not be the subject of the Customer's business, in particular in the form of their resale to or rental to third parties.

  • Based on the Customer´s Order, the Company provides the Customer with sewing service concerning textiles purchased at an IKEA store within a deadline specified by the Order. The Contract on Sewing Service with the Company is entered into on the day of the signing of the Order by the Customer.

    Should the Company find out that the data given in the Order are not sufficient for the purpose of the sewing service, the Company will inform the Customer about this fact without delay, asking him/her to complete and specify the Order. The Company bears no responsibility for defects caused by inaccurate, incorrect or incomplete data.

    The customer can wash the cloth to shrink it and deliver it dry and uncreased back to the store for sewing according to the order.

    In case the Company finds out that the service cannot be provided in compliance with the Customer´s Order due to technical reasons, the Company is entitled to withdraw from the Contract on sewing service.

    The Company will process the Order and will be ready to hand it out to the Customer by the due term specified in the Contract. The Company notifies the Customer by a text message that his/her order is ready to be collected.If the Order has been subject to change or additional specification following the date of signing the Order to the effect that the product has not yet been processed, the Company sets a new deadline, not exceeding 14 days following the day when the change or additional specification of the Order was made.

    If the Customer has not ordered home delivery, he/she undertakes to collect the processed product at the Customer Service Department of the Company store within the maximum of 14 days from the due term specified in the Order. If the Customer fails to collect the processed product within that period of time, the Company is entitled to store the products at the expense of the Customer.The storage costs are 50 CZK/day and the Customer is obliged to pay these costs upon collecting the processed product. The Customer is obliged to confirm the collecting of the processed product in writing, by his/her signature.

    Any obvious and visible damage to the processed product must be specified in a report filed at the time of the handing out of the serviced product.The report does not automatically mean the right to a compensation for damages. 

  • Prices of the Custom Sewing Service are specified in the Company´s up-to-date price lists available in IKEA stores as well as on the web pages given prices are approximate only. The price that is binding for both parties is given in the Order.

  • Any legal proceedings, inquiries, etc., related to the Custom Sewing Service, will be addressed exclusively to the Company. These include especially claims concerning defective sewing. Sewing service related legal proceedings that are taken against third parties are not legally binding for the Company.

  • The Company guarantees the quality of sewing job 24 months following the handing out of the completed order. Complaints regarding defects of goods (i. e. defects not caused by home delivery) are governed by Complaints Handling Policy of the Company, not by these GTC.

  • The Company answers customers' questions on the telephone number: +420 296 181 650 every day during working hours or at, or in any store of the Company in the territory of the Czech Republic. More information at

  • The personal data will be processed for the purposes of the order execution for the period needed to its fulfilment, the resolution of possible claims of the Customer regarding the faulty fulfilment and further if it is required by the special regulations (especially by the tax law). The personal data will be processed on the basis of the contract between the Customer and the Company. The Data receivers will be the contractual partners of the Company providing the services needed for the order fulfilment and handling of complaints. 

    The provision of the personal data is required for the conclusion of agreement, but in the case the Customer won’t provide them, then the order cannot be executed. The Customer has the right to access its personal data, the right to their rectification or erasure, possibly the right to restriction of their processing and the right to their portability and have the right to object to the processing. The Customer can apply the rights on the contacts below. The Customer has the right to lodge the complaint at local supervisory authority, Úřad pro ochranu osobních údajů, the seat and the contacts are available on the website 

  • The Company will use contact personal data of the Customer for the purpose of the satisfaction survey and to offer its goods and services on the legal basis of legitimate interest. The Customer has the right to opt out from such communication in the time of the contract conclusion or later on the contacts below. Personal data will be stored for 1 year for the purpose of evaluating customer satisfaction. 

  • 9. Contacts for the Assertion of Rights

    In writing at Privacy Policy, IKEA Česká republika, s.r.o., Skandinávská 15a, 155 00 Praha, or by e-mail at

  • The Czech Trade Inspection Authority is the authority responsible for supervision. Possible disputes between the Company and the Customer regarding obligations arising from concluded Orders may be resolved out of court. The Czech Trade Inspection Authority is the subject for out-of-court dispute solution ( 

    It is also possible to use the online platform for resolving consumer disputes at