FAQs about coronavirus and IKEA operation
The health and safety of our employees and customers is our top priority. To make our operation as safe as possible, we've introduced hygiene rules in accordance with the requirements set by the government.
IKEA store
Stores (including external warehouses) are open from 9:00 to 21:00.
Swedish restaurants, cafes and bistros are open in accordance with COVID safety measures.
No, we do not plan to require a negative test or to measure your temperature.
However, we ask that our customers enter our stores only when wearing a respirator (e.g. FFP2, KN 95). Children aged 2 to 15 can wear a surgical face mask.We have introduced stricter safety measures, such as limiting the number of customers, graphical marking of safe spacings and regular disinfection of surfaces.
Entry to IKEA stores is possible only while wearing a properly fitted FFP2 / KN95 respirator and under the conditions that are currently valid for entry into enclosed spaces. We want our customers and employees to feel safe with us.
Thank you all for complying with current government and hygiene regulations.
Swedish restaurant and café: VR
Customers who are fully vaccinated against covid-19 or have recovered from the covid-19 can enter the restaurant. In accordance with the measures of the Ministry of Health with effect from 22 November 2021, we can allow entry to restaurants and cafes only upon presentation of the relevant document.
Exceptions are children under 12 years of age, adolescents under 18 years of age and persons with contraindications who can prove them with the relevant document.Swedish bistro
Food can only be purchased as take away. Consumption on site is not possible.Current information on our operation and hygiene rules can be found here.
You can find the current number of customers in each store here.
Visitor counters are located at the entrance and exit. We use software to count the number of people who enter and leave.
We have placed counter with software for counting people at the entrance and exit of our stores. If the capacity of the store is filled up, we will let newcomers in according to the number of customers who leave the premises.
Our co-workers and security staff are responsible for monitoring compliance with these regulations.
We thank customers for keeping a distance of 2 metres from others. We have created waiting areas in places where people are expected to gather so that it is possible to maintain distancing.
We have reserved waiting areas in several parts of our stores. Even so, we ask our customers to check the current free capacity on our website before visiting an IKEA store and then deciding when to visit us.
IKEA co-workers and external partners are regularly tested for Covid-19 in accordance with current government and hygiene regulations.
If there is a suspicion of infection among our co-workers, we will take the necessary steps - for example, we will ensure that we contact all those who have been in contact with the affected co-worker in the course of work. All co-workers are then sent for a test and we pay their salary during quarantine.
IKEA monitors and complies with all government regulations. At the same time, however, we respect the personal choice of each of our co-workers.
Delivery
Online shopping is possible. We deliver goods to the location specified by the customer. We kindly request that customers to cover their noses and mouths and minimise contact with delivery staff.
If you are quarantined on the day of delivery or infected with coronavirus, it is your responsibility to inform the courier; see below.
(It is possible to shop until the daily capacity is full. Due to the possible increase in the number of orders during this period, please be patient when creating an order. You can check the status of your order here.)
The courier informs every customer about the delivery time via SMS or phone call. It is your responsibility to inform the courier if you are quarantined on the day of delivery or infected with coronavirus. You will have to postpone the delivery or arrange for the courier to leave the goods in front of your door.
Thank you for helping us protect the health of our co-workers.
Yes, Click & Collect is available. Please follow the instructions on how to pick up your order here.
Please use a respirator (e.g. FFP2, KN 95).
(It is possible to shop until the daily capacity is full. Due to the possible increase in the number of orders during this period, please be patient when creating an order. You can check the status of your order here.)
We ask our customers to arrive to pick up their orders no later than 20:30. The pick up point will be closed at 21:00. Thank you for your understanding and cooperation.
We do not currently provide this service for safety reasons. We are unable to guarantee a safe distance of 2 metres.
Customer service
All services are available to you under strict hygienic conditions.
The partner company will contact you two days before the assembly or installation to verify that everything is ready and that the installers can arrive. If you are in a quarantine or infected with coronavirus, please take a responsible approach and postpone the installation and assembly to a later date. Let us know about your status via the contact form.
So that the assembly/installation service goes smoothly, please ensure that:
- If you are in quarantine, let us know in advance so that we can reschedule your service to another date.
- Ventilate the room in which the installation will take place at least 15 minutes before the arrival of the assembly/installation team.
- When communicating with installers, keep your mouth and nose covered.
- Keep a safe distance of 2 metres, or stay in another room at the time of installation.
- Our service contractors are instructed to follow strict hygiene and protective standards.
Competitions, discounts and gift cards
Were you among the first hundred readers of the IKEA Family newsletter to choose the right answer to our competition question and didn't manage to pick up the prize?
Never mind, products from the BYGGLEK collection are waiting for you now. Come and pick them up at the Customer Service Department.We have extended the validity of these cards until 31 August 2021.
Yes, we have extended the validity of these cards until 31 August 2021.
Online shopping
Due to daily limits on the number of online orders and full delivery capacity, you may not be able to complete your order. Please try to place the order the next morning.
We try to ensure that all products listed in our catalogue are available to customers. However, sometimes it happens that, due to the high popularity of some products or supply issues, some articles are sold out.
Therefore, we recommend that customers check the availability of products online before creating an order. The stock check is updated every 10 minutes. Customers can also set up product stock notifications via SMS or e-mail. Simply click on your chosen store and fill in your contact details.
Returns and Claims
The return period that expired during the closure of IKEA stores has now been now extended to 31 August 2021. It is therefore not necessary to rush to return products immediately after stores reopen; however, we recommend utilising the extended return period as much as possible. Products purchased online can also be returned remotely.
Products purchased online before the reopening of IKEA stores can be returned by 31 August 2021, either in person or remotely (sent).
We do not currently see a need to quarantine or disinfect returned goods. We will modify the process accordingly in the event of stricter government regulations.