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My IKEA order was charged twice. How do I get my money back?

Was your IKEA online order charged twice? Find out how to report a duplicate charge and get a refund quickly.

If your IKEA online order has been charged twice, we’ll of course help you get it sorted as quickly as possible.

Why can a duplicate charge happen?

Possible reasons include:
  • a technical error during the payment process
  • the payment being accidentally processed more than once
  • refreshing or closing the page while the payment was being processed

How to get your money back

1. Contact IKEA Customer Service

Please call us so that we can check the duplicate charge directly.
📞 0800 081 100 (free of charge)

2. Have your payment details ready

Ideally, please have the following available:
  • your order number
  • proof of payment, such as a bank statement or payment confirmation

3. We’ll arrange the refund

Once the duplicate charge has been confirmed, we’ll refund the amount that was charged in error.

Good to know

The refund will usually be made via the same payment method you used for your order.
 

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