My IKEA order was charged twice. How do I get my money back?
Was your IKEA online order charged twice? Find out how to report a duplicate charge and get a refund quickly.
If your IKEA online order has been charged twice, we’ll of course help you get it sorted as quickly as possible.
Why can a duplicate charge happen?
Possible reasons include:
- a technical error during the payment process
- the payment being accidentally processed more than once
- refreshing or closing the page while the payment was being processed
How to get your money back
1. Contact IKEA Customer Service
Please call us so that we can check the duplicate charge directly.
📞 0800 081 100 (free of charge)
2. Have your payment details ready
Ideally, please have the following available:
- your order number
- proof of payment, such as a bank statement or payment confirmation
3. We’ll arrange the refund
Once the duplicate charge has been confirmed, we’ll refund the amount that was charged in error.
Good to know
The refund will usually be made via the same payment method you used for your order.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
We will refund you in the way you paid if you have an invoice or in the form of a gift card if you prefer or don't have an invoice.
Read moreYou can return any product in undamaged condition within 365 days, even if you have previously assembled it.
Read moreAs an IKEA Family member, you can easily access your order online by going to your IKEA account. If you are not an IKEA member, go to "Help & Support" and then "Track My Order" to access your order.
Read moreHas your IKEA warranty expired? Learn when a claim is still possible and how well-maintained furniture may qualify for the IKEA Second Life Buy Back Service.
Read moreGet expert IKEA advice and place your order easily by phone or with support from our planning specialists.
Read moreWith IKEA Click & Collect, you can conveniently order online, select your preferred collection time and quickly and easily collect your products from an IKEA store or collection point.
Read more