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Why is Trustly not shown as a payment method for my IKEA order?

If Trustly is not shown as a payment method for your IKEA order, this is often related to the selected service date. Trustly is only available under certain conditions and for private customers.

The “Bank transfer with Trustly” payment option is only shown at checkout if certain requirements are met.

1. Check your service date

Trustly is currently only available if your booked service date is at least 4 days in the future.
This applies, for example, to:
  • deliveries
  • assembly appointments
  • Click & Collect appointments
If your service date is less than 4 days away, Trustly will not be shown as a payment option at checkout.

2. Trustly is only available to private customers

Please note: Trustly is only available for private customer orders.
You cannot pay with Trustly if you:
  • are logged in with your IKEA Business Online profile
  • or selected that you are ordering as a business customer during checkout

💡 Is your question about your IKEA order?

Many order-related tasks can be handled quickly and directly online without contacting Customer Service.
→ Manage your IKEA order online
→ Track your IKEA delivery
→ Change your delivery date
Looking for something else?
👉 Explore all IKEA self-service options
 

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