1. Can someone help me plan and design rooms?
IKEA Home Furnishing Consultants are available to help with free ideas and advice for your home. Visit the IKEA store at Level 1 to make an appointment with our consultants. You could also freely use our workstations available at the respective Kitchen, Level 1. Our co-workers will be close at hand to provide free advice at any stage of your planning. Alternatively, you can also plan it online.
Click
here to start planning.
2. What methods of payment can I use?
Our cashiers accept cash, credit cards, debit cards and IKEA gift cards.
3. How can I get large items home?
Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers (or will refer you to) a home delivery service if you prefer. Home delivery is not included in the product price.
Click for more information
4. What if I want to have the products assembled?
IKEA products are generally easy to assemble and require no special tools. If you prefer, we can refer you to a reputable, reasonably priced assembly company that can come to your home to assemble and install our products.
Click for more information.
5. Why are items sometimes out of stock?
Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.
6. My furniture is missing a piece/hardware, how can I get it?
If you purchased your product from the IKEA store, bring your original receipt and assembly instructions to the Exchange and Return counter and talk to them about what you need. We will give you the missing parts.
7. Can I buy spare parts or hardware?
If the pieces are not originally sold separately from the product, the pieces cannot be purchased separately in the future. The entire product would need to be purchased again.
8. Can I return items?
IKEA offers a generous 100-day no nonsense return policy. Click to see the full details of our return policies.
9. Where are IKEA products purchased?
More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden."
10. How can I purchase IKEA Gift Cards?
If you can't decide what to buy friends or family, let them decide with the IKEA Gift Cards. It is especially handy for holiday gift-giving, wedding and housewarming gifts.
Read more about Gift Cards here
11. Does IKEA have support for disabled shoppers?
The IKEA store has parking for disabled visitors as well as entrance doors that automatically open. Inside the store, we offer wheelchairs to borrow, elevators and wheelchair accessible restrooms.
To make shopping more convenient and comfortable for the disabled, we have:
Privilege parking spots near the entrance
Toilets for the disabled
Wide pathways in the store for easy manoeuvre for those in wheelchairs
- Tables at the restaurant are at a height which is also comfortable for the disabled.
IKEA catalogue
1. What is the IKEA catalogue?
The IKEA catalogue offers not only a glimpse of the diverse IKEA product range but also affordable solutions and creative approaches to help inspire home furnishing ideas for better living.
2. How can I get a copy of the IKEA catalogue?
The IKEA catalogue is mass-distributed annnually in the area around each IKEA store. If you did not receive this year's catalogue, stop by the IKEA store for a free copy.
3. When does the new catalogue come out?
Normally, the annual catalogue is distributed in August/September of each year and is valid for a full year. However, this year our cataloque comes out in October. Prices are guaranteed not to increase while the catalogue is valid. In it, you'll discover our furnishings, accessories and room settings along with detailed information on materials, colours, sizes, product care and prices. That way you can plan your next visit to IKEA all from the comfort of your home!
4. How environmentally friendly is the IKEA catalogue?
Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital, which means no film is used and none of the associated chemicals. No optical brightener are used on the paper.
Corporate IKEA
1. Who owns the IKEA concept?
IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.
2. Can I distribute IKEA products?
The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.
3. How can I become a franchisee?
IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.
Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.
Serious inquiries (please include all relevant information) may be sent or faxed to:
Inter IKEA Systems B.V. Olof Palmestraat 1 NL-2616 LN Delft The Netherlands
Attn: Franchising
Fax: +31 15 215 38 38
4. What is the IKEA Group?
The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.
5. What is the IKEA business idea?
The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."
Website questions
1. What settings or software do I need on my computer to view the IKEA site?
The IKEA site is optimised for the most used versions of Internet Explorer and Firefox on Windows, Firefox and Safari on Mac OS X. The site is created for a screen resolution of 1024x768 or higher.
2. What information is collected about me when I visit the site?
We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number.
We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.
3. Can I find all IKEA products on this site?
This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Be sure to visit the IKEA store for a look at our full selection.
