What are the general delivery restrictions and requirements?
To ensure that your delivery is successful, you must provide a safe, clear, and adequate space for your products to be delivered by the Transport Service Provider. If your delivery is going to a higher floor than ground level (i.e. an apartment), sufficient access via stairs or an elevator is required. Deliveries are limited to three flights of stairs unless an elevator is available. While most IKEA products can be delivered, some fragile, oversized, or seasonal items may have restrictions.
Delivery accessibility: All delivery methods require there to be adequate, clear and safe space available. Any delivery details will need to be provided at the time of booking.
- For residential apartments or homes with multiple levels, the delivery driver can only attempt delivery up to the third level of the building, and elevator access is required for any additional levels.
- Deliveries are unable to be made to P.O. Box addresses or any addresses which are deemed to have unsafe access (such as worksites for incomplete residential or commercial premises).
Eligible items: Most IKEA products are eligible for delivery, some of our articles are limited to in-store purchase only. These eligible items can include fragile items such as glassware and mirrors, oversized articles, seasonal items, live plants and articles sold in our Swedish Food Market. To see whether an item you are interested in is available for delivery, search the article on the IKEA website and check the ‘How to Get’ tab on the product page.
Order value: There is a minimum order value of XX for parcel deliveries and XX for truck deliveries (insert market-specific order value limitations). Some products also require a certain number of items to be delivered. The delivery options available for you will be automatically selected at checkout depending on your order value, size and number of items.
Accurate information: You will be asked to specify the delivery location and provide any additional delivery instructions to support with a successful service. This information can include parking instructions, access restrictions, and building access notes.
]To use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'In The Home Delivery' option. Provide detailed delivery instructions, select your preferred delivery day, and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone 18 years or older is present. The driver will place items in your specified room. If you notice any problems (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
To use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation and ID with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA customer support.
Las cosas no siempre salen según lo planeado y, a veces, ocurren accidentes. Como miembro de IKEA Family, estás en buenas manos. Si dañas un artículo durante el transporte o el montaje, puedes cambiarlo en nuestras tiendas en un plazo de 14 días a partir de la fecha de compra o de la fecha de entrega.