Can I edit my Click & Collect date?
Due to limited space, pick-up times cannot be extended or pulled earlier. Orders are held for 24 hours after they're ready. If you need more time, cancel your order and place a new one using the track and manage my order tool.
It is not possible to change the pick-up date of your click & collect order. If you need a new date, we ask that you please cancel your order and place a new one with your desired date.
Please note that you have an extra 24 hours to pick-up your order from the time the ready for pick-up notification email is sent. Also, the pick-up time slot chosen is an estimate; kindly wait for the ready for pick-up email before going to pick-up your order.
If you do not pick up your order, you will automatically be refunded for the merchandise only. Please allow 7 business days to see the refund on your original method of payment.
If you have any questions, or need assistance, please don't hesitate to reach out to us by chat or give us a call at 1-866-866-IKEA (4532).
]To use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation and ID with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA customer support.
To use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'In The Home Delivery' option. Provide detailed delivery instructions, select your preferred delivery day, and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone 18 years or older is present. The driver will place items in your specified room. If you notice any problems (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
To ensure that your delivery is successful, you must provide a safe, clear, and adequate space for your products to be delivered by the Transport Service Provider. If your delivery is going to a higher floor than ground level (i.e. an apartment), sufficient access via stairs or an elevator is required. Deliveries are limited to three flights of stairs unless an elevator is available. While most IKEA products can be delivered, some fragile, oversized, or seasonal items may have restrictions.