Customers can bring pets to IKEA stores

Conditions  

• • IKEA reserves the right to refuse entry to dangerous animals, animals prohibited by law, or animals otherwise unsuitable for a retail environment (e.g., venomous animals).  
  • Healthy, well-trained, non-aggressive pets are allowed in our stores, except in food areas such as the Swedish Restaurant (unless in designated pet-friendly areas where available), Swedish Café, Swedish Food Market, Swedish Bistro, and Swedish Bakery Shop. Pets are not permitted in customer toilets or baby care facilities.
  • Pets must always remain inside secure, fully enclosed carriers, cages, or zipped pet strollers and are not permitted to move freely on the shop floor.
  • IKEA does not provide a pet-sitting service. Customers must not leave their pets unattended at any time.
  • Pets must be clean, healthy, and must not pose any risk or disturbance to other customers, co-workers, or store operations.
  • Pets must be up to date with vaccinations required by law, with vaccination records documented accordingly in the pet’s veterinary passport/vaccination card. 
  • Pets must be free from any communicable infections or parasites, such as fleas, as documented accordingly in the pet’s veterinary passport/health certificate.
  • Pets must be well-behaved, appropriately socialised, and have no history of biting, excessive noise, disruptive behaviour, chasing, or aggression towards people or other animals.
  • Pet owners are 100% responsible for their pet’s behaviour, well-being, and hygiene throughout their visit, and must ensure their pet does not impact the comfort or safety of customers or co-workers in the store.
  • Pet owners are liable for any damage or injury caused by their pet. 
  • IKEA reserves the right to refuse entry or ask customers to leave if the Pet-Friendly policy is not followed.
  • Pet service animals are exempt from certain requirements in accordance with local regulations. 

Pet-Friendly Store FAQ​

1. Can I bring my pet into the IKEA store?
   1. Healthy, well-trained and non-aggressive pets that are suitable for a public retail environment are allowed. Dangerous or high-risk animals are not permitted.  
2. Is there a weight limit?
   1. There is no weight limit, but all conditions must be followed strictly. 
3. How should pets stay while inside the store? 
   1. Pets must remain inside secure, fully enclosed carriers, cages, or zipped pet strollers at all times.  
4. Can pets walk freely inside the store?
   1. No, pets are not allowed to walk freely for the safety of pets and other customers. 
5.  Why must pets stay in a secured enclosure?  To ensure a safe and pleasant experience for everyone:
   1. Prevent pets from getting lost or hurting themselves;
   2. Reduce the risk of accidents in crowded areas;
   3. Ensure the safety and comfort of other customers; Maintain cleanliness and hygiene;
   4. Minimise the impact on customers with allergies.
6. Can I use a leash or carry my pet instead?
   1. No, pets must stay inside secure, fully enclosed carriers, cages, or zipped pet strollers at all times. 
7. Can I bring different types of domestic pets? ​
   1. Yes, as long as they are safe, non-aggressive, suitable for a public retail environment and properly contained in suitable enclosures that ensure control, safety, and hygiene. Dangerous or high-risk animals are not permitted. 
8. Are pets allowed in the food areas?
   1. Pets are not allowed in food areas, including the Swedish Restaurant (unless in designated pet-friendly areas where available in select), Swedish Café, Swedish Food Market, Swedish Bistro, and Swedish Bakery Shop. A designated Pet-Friendly Zone is available in our stores for pets and their owners to enjoy together. 
9. Can I leave my pet unattended?
   1. No, pets must be supervised by their owner at all times. 
10. Does IKEA provide pet-sitting services?
    1. No, IKEA does not offer pet-sitting services. 
11. Who is responsible if a pet causes damage?
    1. The owner is fully responsible for any damage or injury caused by their pet. 
12.  Can I place my pet in IKEA shopping carts?
    1. No, pets must use their own secure, fully enclosed carrier, cage, or zipped pet stroller only. 
13. Can I bring more than one pet?
    1. Yes, as long as you can properly manage them and each pet stays in an appropriate secure, fully enclosed carrier, cage, or zipped pet stroller. 
14. Why are these rules strictly enforced?
    1. To ensure safety, cleanliness, and a positive shopping experience for all customers, including your beloved pets.​