Removal service

Furniture removal service by our service partner is available for a fee starting at 300 THB. The service is available for in-store purchases only. Once collected, the furniture will be delivered to The Mirror Foundation for the segregation process, to be donated or deconstructed and recycled in an environmentally responsible way. 

• Valid ONLY for IKEA Family members.
• IKEA will take one old piece of furniture back when customers purchase one new piece of IKEA furniture that needs to be comparable. For example, when purchasing a sofa and a side table, customers will only be able to use the furniture removal service for a sofa and a side table. 
• In-Store Purchasing – Please book the furniture removal service together with the IKEA home delivery service only. The furniture removal service must be booked in advance with our service provider. IKEA reserves the right not to provide the furniture removal service for late requests that come after a home delivery service is booked.
• The delivery location is ONLY valid in ZONE 1 & 2 for IKEA Bangna, IKEA Bangyai, and Phuket for IKEA PUP (including Bangkok, Nonthaburi, Samutprakarn, Pathumthani (Postcode 12000, 12140, 12160), Nakhon Pathom (Postcode 73170), and Phuket). The service is not available in Narathiwat, Pattani, Yala, Ko Sichang (Chonburi), Ko Yao (Phangnga), Ko Kut (Trat), and Ko Tao (Surat Thani).  
• IKEA offers an old mattress removal service, regardless of brand and size. However, the mattress must be able to be bent for ease of transport. Please discuss with the home delivery company to estimate the weight of your old mattress when booking the service.  
• IKEA offers an old furniture removal service, regardless of brand. However, the furniture must be transportable. Please discuss with the home delivery company to estimate the weight of your old furniture when booking the service.   
• The old furniture MUST NOT be in a wet condition or be infested with termites or other insects. 
• The old furniture should be safe for transport and not pose any risks to the home delivery company. Our service partners have the discretion to refuse the collection of anything that they (in their sole discretion) deem to be unsafe for collection or transport.  
• Our service partners will carry out a risk assessment before moving any items and will assess the health and safety risks on a case-by-case basis. Our service partners will not move any items where they consider that doing so would constitute a safety risk. 
• No service will be applied when there is no access to an elevator, lift, or stairs (including unusual corridors or walkways).  
• The delivery schedule will be available to slot in from 4-7 PM only and is subject to change in case any matters beyond our control, including acts of nature, strikes, etc. that would be unsafe for collection or transport. 
• Home delivery staff will take photos of your old furniture before wrapping it and taking it back for IKEA tracking purposes. 
• In case of cancellation, the customer must contact the IKEA Customer Contact Center Tel: 02-708-7999.