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Exchange & Return Policy

It’s OK to change your mind - whether you shop online or in-store. We believe everyone should be able to try our products at home. The IKEA 365-day return policy allows you to return your purchase with the original receipt for a full refund.*

^{*IKEA reserves the right to refund when the exchange and return policy is fulfilled.}

Returning unopened IKEA products

You can return unopened, new (without signs of use), and unassembled IKEA products in their original packaging, along with the receipt, for a full refund to the original method of payment.

Returning opened IKEA products

We also accept returns of IKEA products that have been opened or even assembled but are *unused and in good condition (at IKEA’s sole discretion), within 365 days, along with the receipt, for a full refund on an IKEA Gift Card. The gift card must be collected in-store within 1 month and is valid for 2 years from the date of issuance.

IKEA products that can’t be returned

Our 365-day return policy does not apply to cut fabric, readymade curtains that have been cut, sewn, or altered, plants, used beddings (including all types of bedding, duvets, duvet covers, pillows, pillowcases, bolsters, and pillowcases), kitchen/electrical appliances, products from AS-IS, food products, and goods ordered to your specifications e.g., custom-made worktops, damaged items resulting from misuse, abuse, normal wear and tear, incorrect self-assembly, and products damaged after leaving the store.

The IKEA ‘Sleep on it‘ mattress exchange policy

It takes time for you and your new mattress to get used to each other. That's why we give you 365 days to be sure you're compatible. If the chemistry isn't right, simply come back and choose another mattress under the "Sleep On It" policy. Exchange it for the right mattress at one of our IKEA stores, along with the receipt.

_{*T&Cs apply.}

Hassle-free return policy

Customers can return unopened, new (without signs of use), and unassembled IKEA products in their original packaging, along with the receipt, for a full refund to the original method of payment.

Purchases made with cash: refunds will be issued via cash or bank transfer through PromptPay.

Purchases made with a credit card: refunds will be issued to the original card. The original card must be presented at the time of return.

This return policy does not apply to commercial resellers returning bulk purchases that exceed domestic use volume.

If the Returns and Exchanges policy is not fulfilled, IKEA reserves the right to refuse a refund.

We also accept returns IKEA products that have been opened or even assembled but are *unused and in good condition (at IKEA’s sole discretion), within 365 days, along with the receipt, for a full refund on an IKEA Gift Card. The gift card must be collected in-store within 1 month and is valid for 2 years from the date of issuance.

The term "in good condition" means that the goods are

Undamaged and correctly self-assembled

Stain-free

Undistorted

Unwashed

Without signs of use

Not dirty

No marked

Complete and in working order (including all parts and spare parts)

Not altered products

In resaleable condition

This return policy does not apply to commercial use or resellers returning bulk purchases that exceed domestic use volume. This includes resellers and those using products for events and exhibitions.

For IKEA Business items, please contact the respective Business Sales channel.
IKEA products that have been through the Repair Service by the vendor are not eligible.

If the Returns and Exchanges policy is not fulfilled, IKEA reserves the right to refuse the refund.

‘Sleep on it’ is our IKEA 365-night trial scheme for newly purchased mattresses. It takes time for you and your new mattress to get used to each other. That’s why we give you 365 nights to be sure you're compatible. So, after you’ve ‘slept on it’ a while, if you find it too firm, too soft, or too something else, you can exchange your mattress for another. Simply take your mattress back to any IKEA store with your receipt. When you've found your perfect match, you can sleep easy for years to come with our free 10-year guarantee.

It may help to know, initially your new mattress can seem a bit too firm. Allow one month for your body to get used to the mattress and for the mattress to get used to your body. Roll packed mattresses regain their shape after 3-4 days of use.

Terms and Conditions

You may exchange your newly purchased mattress once within 365 days of the date stated on your valid receipt or order form if you don’t love it, provided that it is not dirty, marked or damaged and all care instructions have been strictly followed. If the proper care instructions have not been followed, then IKEA reserves the right to refuse the exchange. Care instructions can be found in the product information provided with the mattress.

A valid proof of purchase (a valid till receipt or a photo of the original receipt) is required to exchange your mattress. If a valid proof of purchase cannot be presented, IKEA will be unable to honour the policy.

If you would like to exchange your mattress for one of a higher value, all we ask is that you pay the difference between the original purchase price and the price of the replacement chosen. If the replacement mattress is lower in price, we will credit the difference to an IKEA gift card for you to use towards a future purchase.

If a suitable alternative mattress cannot be found, a refund will be issued in the form of a gift card. No cash refund or cash alternative will be offered.

All products are subject to availability and alternative mattresses will only be offered from those currently available to take away from the IKEA store or to order to your home.

If you need us to collect the mattress, a collection fee will be charged. Delivery fees may vary depending on the delivery terms and conditions.

The Sleep On It policy is valid on all full-size new mattresses only, but does not apply to JESSHEIM, children’s or cot mattresses, bed frames/bases, bed slats, mattress toppers or any other bedroom products, and AS-IS items.

The policy is valid for mattresses purchased through any IKEA store or online.

The policy applies to domestic use only.

The IKEA Sleep On It mattress exchange policy can be applied a maximum of one time.

IKEA reserves the right to withdraw or amend this policy as necessary or due to circumstances outside its reasonable control.

IKEA reserves the right to refuse to honour the policy to anyone who IKEA reasonably suspects is acting in contravention with these terms and conditions or who IKEA reasonably suspects is acting contrary to the spirit of this offer.