IKEA is recalling a batch of CALYPSO ceiling lamps due to risk of falling shades.

26-09-2018 05:00 PM

[National] IKEA urges all customers that purchased CALYPSO ceiling lamps after 1st of August 2016 to double check the date stamp on the product. IKEA is recalling CALYPSO ceiling lamps manufactured between and including these date stamps: (yyww) 1625 to 1744.

IKEA has received customer reports of glass shades falling and to minimize the risk to our customers IKEA is recalling CALYPSO ceiling lamps manufactured between and including these date stamps: (yyww) 1625 to 1744. No known incidents have been reported in Thailand.

IKEA urges all customers that own a CALYPSO ceiling lamp produced within the affected date stamps to return the product to the IKEA stores for a full refund. Proof of purchase/receipt is not required.

IKEA takes product safety very seriously. All our products are tested and comply with applicable standards and legislation. In spite of this we have received reports that CALYPSO glass shades have fallen.
In order to safeguard customers and avoid further incidents, we are recalling the CALYPSO ceiling lamps manufactured with the affected date stamps for a full refund.

“Even though the probability that it will happen is low, the risk is enough for IKEA to recall”, says Emilie Knoester, Business Area manager Lighting and Home smart at IKEA of Sweden and continues: “The safety of customers is a top priority for IKEA, which is why we choose to recall the affected batch as a precautionary measure”.

IKEA apologises for any inconvenience and wants to thank all customers for their understanding. For more information, please head to the Exchange & Returns counters in the IKEA stores or contact the IKEA Customer Contact Centre at 02-708-7999

Instructions on how to safely dismantle and what to look for, please look below.