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How do I make a return?

If you regret your purchase, you're always welcome to return your items to us. We accept returns via parcel or directly at any of our IKEA stores in Sweden.

Did you know that you can register your return in advance to save time at the store? Learn more about our return options here.

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  • How long does a return take?

    A return can take anywhere from 3 to 14 days, depending on how you choose to return your item and the payment method you used to make the purchase. You can choose to return your product either at the Customer Service department of any store or by parcel.

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  • Can I return or claim products purchased from the Re-shop and Re-use section?

    It is possible to return or claim products purchased from our Re-shop and Re-use section. Bring your receipt to the Customer Service department of your closest store to return or claim an item from the Re-shop and Re-use section.

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  • Can I return a product that I have already opened or assembled?

    It is possible to return an item that is open or assembled if the item is complete and clean. Remember to bring your receipt or proof of purchase to an IKEA store for your return.

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  • I've lost my receipt, can I still return or claim my items?

    If you registered your IKEA Family account when you made your purchase, you can find your receipt digitally in your purchase history. If you cannot locate the receipt or do not have an IKEA Family account, please bring the item you wish to return to your nearest store. We will make an individual assessment of your product. Please note that the 365-day purchase approval policy applies to all our products except customized items, food and installed appliances.

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  • What is IKEAs return policy?

    Changed your mind? At IKEA, we offer you a 365-day purchase on approval to help you if you change your mind or if things don't turn out the way you want them to. The purchase on approval does not cover custom-made products such as counter-tops and wall tiles, or food products and appliances that have been installed.

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  • Where can I find my order number?

    There are several ways to locate your order number depending on how you made the purchase. It can be found on your email confirmation, order form or on an invoice.

    Read more