What happens if I don't pick up my Click & collect order on time?
Your Click & collect items will be held for 24 hours after your selected time slot has expired. So, there's no need to worry if you can't pick up your items on time! If, for any reason, you still can't pick up your Click & collect order within these 24 hours, your order will be canceled and your items will be removed. We will then only refund the value of the items, but not the service fee.
It's fine to have a courier pick up your order if you can't make it yourself, as long as the courier shows the same QR code that you received in your email. Please note that it is not possible to change the date and time of an already booked Click & collect order.
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You have 24 hours to pick up your Click & collect items after your chosen time slot has passed, so there's plenty of time to collect your order. However, it's not possible to change the pickup time once the Click & collect order has been created.
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