My wireless charger isn't working, what should I do?
If your wireless charger isn't working properly, you can troubleshoot it using the steps below:
There can be several possible reasons why wireless charging isn't working correctly. IKEA's wireless chargers only work with Qi-compatible devices. If your phone is Qi-compatible, check the steps below:
- The cable is securely connected to the charger.
- The phone is correctly placed on the charger.
You can also read more about your product in the assembly instructions. To find the assembly instructions for your product, enter the product name or article number in the search field at the top of our website and go to "Product information."
If the problem persist, please contact our customer service, and they will assist you further!
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