How does 'To The Door' Delivery work?
To use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'To the Door Delivery' option. Provide accurate delivery details and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. If you notice any issues (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
- Order placement
a. Add your desired items to your shopping bag and choose the 'Home Delivery' option at checkout.
b. Provide complete and accurate delivery details at checkout. Enter your address, verify delivery instructions (including any parking or access restrictions), and select your delivery date.
c. At checkout, you will be shown the calculated price (based on order value, location, and chosen delivery type) and a 12‑hour delivery window is provided. Once your delivery service has been selected, the shown date and time are final.
d. Changes (including cancellations) may be made up to 3–4 days before the scheduled delivery. After a certain status is reached, you may need to cancel and re‑place your order; contact IKEA customer support for help.
e. Use theTrack and Manage Order tool to monitor the progress of your delivery.
- Order processing and confirmation
a. After processing, you will receive an order confirmation email or SMS with the delivery details.
b. Verify that your contact details are correct so the driver can reach you 30–60 minutes before arrival with an SMS/phone call.
- Delivery day
a. The delivery driver contacts you prior to arrival. The delivery driver will attempt to contact you 30-60 minutes prior to their arrival, if you miss the call, the driver will still proceed with your delivery attempt.
b. Ensure clear access (free of obstacles) for the delivery vehicle
c. Ensure someone over 18 is available at the delivery address during the delivery window (or designate a safe location if using 'Authority to Leave').
d. Your items are delivered to your doorstep or, if you are unavailable to accept the delivery, it will be left in a safe and secure location. If a safe location isn’t available, the delivery may be marked as failed and you have to contact IKEA customer support (a re‑delivery fee may apply).
e. On arrival, compare the delivered packages with your delivery invoice and check for any damage. Your driver should report any issues with the packaging to IKEA, however if you have any further concerns, you can also contact IKEA customer support.
- Post‑Delivery
a. If any discrepancies (missing or damaged items) are noted, after the driver has left then please contact IKEA customer support.
b. You can then track the status of any claims through our [Claims Tool].
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
We deliver furniture in different ways depending on the delivery method you have chosen. The options are delivery to your door, the curbside or via parcel. To check the options available to you, go to checkout if you are shopping online.
Read moreBefore your scheduled home delivery, you need to ensure that the delivery can happen physically. For example, it should be possible to carry the items up your stairs or to your apartment door. When the delivery arrives, be prepared to show identification. Keep in mind that if someone else is going to receive the delivery, they must show both their own and your identification. While it’s not possible to provide a more specific time interval for your home delivery, the carrier will contact you before the delivery. Make sure to have your phone nearby!
Read moreAll delivery methods are available, but there is one specifically tailored for business customers. For indoor delivery, we do not deliver to apartments or houses, but to a designated location within the business premises.
Read moreThe carrier will notify you via phone, SMS, link, or email before they arrive at your address. In some cases, it is also possible to track your delivery in real-time.
Read moreWhen you place an order with us at IKEA, you can choose to have your items delivered in the way that best suits you. We offer everything from home delivery of heavy furniture to parcel packages for smaller orders. Delivery options may vary depending on the products you order and where you live.
Read moreThe driver will make their own assessment of whether the delivery can be carried out without risk of damage to your home, the items you ordered, or themselves.
Read more