Guarantees & warranties

Guarantees and Warranties

Guarantees & warranties

We are confident in the quality of our products and many items are covered by guarantees and warranties. Below you will find a list of all our guarantees and warranties.


Good to know: Our guarantees and warranties start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.


Bedroom

Mattresses

What is covered under this guarantee?

This guarantee covers defects in material and workmanship in the following components of the mattresses and/or bed bases described above from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only.

  • Wooden frame and springs in wooden base spring mattresses.
  • Springs in spring mattresses.
  • Foam core in foam mattresses.
  • Latex core in latex mattresses.
  • Wooden frame, slats and springs in bed bases.

Products not covered under this guarantee

This guarantee does not apply to: all mattress pads. Mattresses JÖMNA, JÄRNUDDA, JELSA; sofa bed mattresses and childrens mattresses.

 

What is not covered under this guarantee?

  • This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • This guarantee does not apply if the product has been placed outdoors or in a humid environment.
  • This guarantee does not cover consequential or incidental damages.

PAX/KOMPLEMENT

What is covered under this guarantee?

This guarantee applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organisers:

  • Frames
  • Hinged doors and hinges
  • Dividers for frames, shelf inserts and sectioned shelves.
  • Sliding doors and sliding door mechanism
  • KOMPLEMENT interior organisers

 Products not covered under this guarantee

KOMPLEMENT insert for pull-out tray, KOMPLEMENT jewellery insert for pull-out tray, KOMPLEMENT divider for pull-out tray and KOMPLEMENT tray 3-pack.

 

What is not covered under this guarantee?

  • This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
  • This guarantee does not apply if products has been placed outdoors or in a humid environment e.g. bathroom.
  • This guarantee does not cover consequential or incidental damages.

Bathroom

10 Year Guarantee

GODMORGON furniture system

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:

  • GODMORGON furniture
  • GODMORGON legs

 

What is not covered under this guarantee?

  • This guarantee does not apply to ALDERN counter top neither to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
  • This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment.
  • This guarantee does not cover consequential or incidental damages.
10 Year Guarantee

Bathroom wash-basins and mixer taps

What is covered under this guarantee?

This guarantee is valid for all bathroom wash-basins including water trap and mixer taps at IKEA. The guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins and mixer taps. Our products are tested well beyond all relevant international standards and we use only top brand components to secure our 10 year guarantee promise.

 

What is not covered under this guarantee?

  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator of the mixer tap which should be cleaned regularly or replaced when worn out. Follow our assembly instructions and care instructions carefully.
  • This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage.

Living room

Sofas and armchairs guarantee

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in

  • Frames
  • Seat and back cushions

 

In the following products:

EKENÄS armchair and footstool, EKERÖ armchair, EKTORP seating series, GRÖNADAL rocking chair, KARLSTAD seating series, KIVIK seating series, KLIPPAN 2-seat sofas, KNISLINGE seating series, KNOPPARP 2-seat sofa, LANDSKRONA seating series, MELLBY armchair, NOCKEBY seating series, NOLBYN armchair, NOLMYRA armchair, NORSBORG seating series, POÄNG armchairs and footstool, SKOGABY seating series, STOCKHOLM seating series, STOCKSUND seating series, STRANDMON armchair, SÖDERHAMN seating series, TIDAFORS seating series, TIMSFORS seating series, VALLENTUNA seating series, YSTAD seating series.

Products and parts not covered under this guarantee

This guarantee does not apply to:

  • Fabric covers
  • Leather covers

 

This guarantee does not apply to:

TULLSTA armchair, JENNYLUND armchair, MUREN armchair, TIDAFORS sofa-bed, KARLSTAD sofa-bed, POÄNG cushions, POÄNG childrens armchair, VALLENTUNA seat module with bed.

What is not covered under this guarantee?

  • This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • This guarantee does not apply if the product has been placed outdoors or in a humid environment.
  • This guarantee does not cover consequential or incidental damage.

Kitchen

METOD kitchen system guarantee

What is covered under this guarantee?

This guarantee covers all the following parts of the METOD kitchen system:

  • Cabinet frames (except for TUTEMO and HÖRDA)
  • Fronts
  • UTRUSTA hinges
  • MAXIMERA fully-extending drawers
  • UTRUSTA shelves of tempered glass and melamine
  • Legs and plinth
  • Cover panels
  • Deco strips/mouldings
  • Worktops (except for LILLTRÄSK)
  • Sinks (except FYNDIG sinks)
  • UTRUSTA dish drainers for wall cabinet
  • VÅGLIG connecting rail
  • UTRUSTA supporting frame for waste

 

Products not covered under 25, 10 or 5 years guarantee

Knobs, handles, KNOXHULT kitchen, FYNDIG kitchen, FYNDIG sink and LILLTRÄSK worktop.

What is not covered under this guarantee?

  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • Follow our assembly instructions, installation instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not cover incidental or consequential damage.

Kitchen mixer taps

What is covered under this guarantee?

The 10-year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee applies to domestic use only and covers defects in material and workmanship in all kitchen mixer taps. Our kitchen mixer taps are tested well beyond all relevant international standards and we use only top brand components to secure our 10 year guarantee promise.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator which should be cleaned regularly or replaced when worn out.

Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage.


Workspace and office furniture

BEKANT and GALANT desk series and storage system guarantee

What is covered under this guarantee?

The guarantee covers defects in materials, workmanship and function on all main parts in BEKANT desk series and GALANT storage system, from the date of purchase at IKEA.

What products are not covered under this guarantee?

The following product in the BEKANT desk series and GALANT storage system is not covered under the guarantee:

  • BEKANT desk top shelf
  • BEKANT screens

 

 

What is not covered under this guarantee?

  • This guarantee does not apply to products in the BEKANT desk series and GALANT storage system that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • This guarantee does not apply if the products have been placed outdoors, in prolonged direct sunlight or in a humid environment e.g. bathroom.
  • This guarantee does not cover consequential or incidental damages.

VOLMAR, MARKUS and LÅNGFJÄLL work chairs guarantee

What is covered under this guarantee?

The guarantee covers defects in material and workmanship on the following parts of the work chair:

  • The structural frame
  • Moving parts

 

Moving parts are components with moving functions or adjustable functions. The guarantee covers the intended function for the components of the castors, gas cylinder, mechanism, armrest and back rest adjustment mechanism.

 

What is not covered under this guarantee?

  • This guarantee does not apply to the product if it has been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • This guarantee does not apply if the work chair has been placed outdoors or in a humid environment e.g. bathroom.
  • This guarantee does not cover consequential or incidental damages.