What is Oops insurance?
With Oops insurance included in the IKEA Family membership, you can feel secure when transporting and assembling your IKEA furniture on your own. Here you will find more information about the insurance.
Things don't always go as planned. That's why it's good to know that you are in safe hands with IKEA Family. Enter your IKEA Family card when you pay, and you will automatically get 14 days of Oops insurance.
If you accidentally damage the product during transport or assembly within 14 days of purchase, IKEA will give you a new part or item for free.
If your product breaks down during transport home or during assembly, you may be able to use "Oops insurance" within 14 days to have the product replaced free of charge, provided you were using your IKEA Family membership when you purchased the product. If your membership wasn't registered, unfortunately your insurance won't apply, but you can still consider paid repair or replacement options.
If you receive a product you have not ordered, first check if it is an extra item or if something else from the order is missing. If items are missing, contact IKEA customer service and a member of staff will help you return the wrong items and get hold of the missing ones. If you've received extra items, check your invoice to see if you've been charged, then contact IKEA Customer Service for guidance on how to proceed.