Our payment card was declined at the time of purchase. What do we do?

The credit limit for IKEA for Business payment cards is set when the credit is granted. Contact us for information about your granted credit limit.

We will send you an email when your application is approved.

Contact us to check the available credit for your IKEA for Business payment card.

No, it is not possible to shop until you receive the digital card. We process applications on an ongoing basis, but the earliest date to be approved and receive the digital payment card is September 1st 2026.

If you receive a product you have not ordered, first check if it is an extra item or if something else from the order is missing. If items are missing, contact IKEA customer service and a member of staff will help you return the wrong items and get hold of the missing ones. If you've received extra items, check your invoice to see if you've been charged, then contact IKEA Customer Service for guidance on how to proceed.

All IKEA products are thoroughly tested before they are sold. However, if something goes wrong and you experience problems over time, you have an extended warranty period for several IKEA products in addition to the Consumer Purchase Act.