Business Customer Service Terms and Conditions

1.1. IKEA Latvia – Paul Mason Properties SIA, a company established and operating in accordance with laws of the Republic of Latvia, legal entity  registration number 50103951541, registered office address: 2 Biķeru Street, Ulbroka, Stopiņi Parish, Ropaži Municipality, LV- 1079, the Republic of Latvia, VAT payer’s number LV50103951541, the data about the company collected and stored in the Register of Legal Enterprises of the Republic of Latvia.

1.2. Customer – a legal entity or a natural person (entrepreneur) intending to purchase goods from IKEA Latvia for business or professional purposes, i.e., not for personal, family or household use.  

1.3. Goods Collection Point – the IKEA Latvia store and plan and order point located at the following addresses: 

1.3.1.    Biķeru Street 2, Ulbroka, Stopiņi Parish, Ropaži Municipality, LV-1079, Republic of Latvia.

1.3.2.    Ezermalas Street 3C, Liepāja LV-3401, Republic of Latvia.

1.4. Rules – these Business Customer Service Terms and Conditions.

2.1. These Rules are a legally binding document between IKEA Latvia and Customer. They set out the terms and conditions of purchase and payment for goods, the procedure for ordering and delivery of goods, the responsibilities of the parties, and other provisions related to the purchase and sale of goods.

2.2. By placing a purchase order with IKEA Latvia, the Customer confirms that they have read and agree to these Rules.

3.1. A Customer places an order for goods and services by completing an online purchase order form on the IKEA website:  https://www.ikea.com/lv/en/ikea-business.

3.2. Upon receipt of a completed purchase order form, the IKEA Latvia Business Customer Service employee shall contact the Customer to confirm the feasibility of fulfilling the order. 

3.3. If IKEA Latvia is unable to fulfil all or part of the Customer’s purchase order, the parties shall agree on any necessary amendments to the purchase order using the Customer’s e-mail address provided in the purchase order.

3.4. An agreement for the purchase of goods between the Customer and IKEA Latvia shall be deemed concluded once the Customer submits a completed purchase order form to IKEA Latvia and pays the prepayment invoice provided. The contract shall remain in force and effect until all contractual obligations have been fully performed.

4.1. IKEA Latvia confirms the Customer’s purchase order by issuing a prepayment invoice to the Customer.   

4.2. If the Customer agrees to the total price of the goods and related services, the prepayment invoice shall be paid within seven (7) calendar days of its receipt. Payment shall be deemed completed once the relevant amount of the prepayment invoice is credited to IKEA Latvia’ s bank account. 

4.3. On the date of delivery or goods issue, IKEA Latvia shall issue an invoice to the Customer for the total amount of the goods and services taking into account any prepayments already made.

5.1. IKEA Latvia will process the purchase order and calculate the delivery date once payment for the ordered goods and services has been received from the Customer. 

6.1. The Customer may order a paid delivery service to a location of their choice. Once the Customer has ordered this service, the fee for delivery service will be included in the prepayment invoice.   

6.2. Information about delivery charges is available at: https://www.ikea.com/lv/en/customer-service/services/delivery/    

Delivery service shall include:

6.2.1. if the goods shall be delivered to the business premises and the building does not have an elevator (the elevator is out of order, the goods do not fit in the elevator, or the goods cannot be transported by elevator due to safety requirements) – the price of delivery of goods shall cover carriage of goods up to the 5th floor of the building. Additional fee in amount of EUR 3 (three euro) per each next (higher) floor shall be applied.

6.2.2. if the goods shall be delivered to the business premises and the building has an elevator that meets all the delivery service provider’s requirements – the price of delivery of goods shall cover carriage of goods using the elevator up to the floor specified by the Customer.

6.3. Goods will be delivered to the Customer at a time agreed with IKEA Latvia, once the prepayment invoice has been paid. IKEA Latvia has the right to unilaterally change the terms of delivery previously agreed with the Customer, if circumstances arise beyond the IKEA Latvia control. In this case, IKEA Latvia will inform the Customer about the specific date and time of delivery goods.    

6.4. The Customer must provide suitable conditions to the delivery service provider for the unloading of goods: gates, barriers, doors are open, access to the delivery and unloading location is not harmful to one’s health or life (i.e., area is properly illuminated, road is clear and clear of any obstacles, not slippery way from the unloading point to the delivery point, etc.). Delivered goods shall be carried through the door only; a balcony or windows may not be used to deliver goods.   

6.5. Goods shall be unloaded at the location indicated by the Customer. If the goods need to be relocated or transported to a location other than the Customer’s specified unloading point, the Customer shall arrange such relocation or transportation of the goods by themselves. If multiple orders are delivered in one delivery, all goods shall be unloaded at one location without each order being grouped separately. The delivery service provider shall be entitled to refuse delivery if the goods have to be carried further than 50 metres and unloading and delivery conditions are not suitable. In this case the delivery service provider has a right to take photos and, if necessary, also video recordings, to prove the facts (unsuitable conditions, environment, etc.).   

6.6. The Customer must be reachable via the phone provided in the purchase order and present at the delivery address. If the Customer fails to meet the IKEA Latvia representatives at the specified unloading address within the agreed delivery time and 10 (ten) minutes after this time, the goods shall be considered undelivered due to the Customer’s fault. In such a case, goods ordered by the Customer will be returned to the Goods Collection Point and stored according to Article 7 of the Rules. The Customer shall be obliged to pay the storage charges for each calendar day of goods storage at a rate stated in Article 7.4 of the Rules. The Customer’s stored goods will be released only after the storage charges have been fully paid. At the Customer’s request, the stored goods may be redelivered at a newly agreed time and at the same delivery rates applicable to the original delivery, provided that all storage charges have been fully paid.  

6.7. IKEA Latvia shall not be liable for any failure or delay in the delivery of goods if such failure or delay is caused by third parties, circumstances attributable to the Customer, or events beyond IKEA Latvia’s reasonable control.   

6.8. Each order is delivered separately; combining multiple orders into a single delivery is not possible. The maximum size of one order shall be 500 kg or 6 m3. If the weight or volume of the ordered goods exceeds these limits, a higher delivery fee shall apply accordingly (e.g. in case of order of 501 kg or more, delivery fee for two orders shall be charged). The delivery of live plants and temperature-controlled food items shall not be possible. Assembled items purchased from the Showroom or As-Is department are delivered only up to the Customer’s business premises. The maximum size for one delivery of assembled item is 2 m × 1 m × 1 m. If the size exceeds this limit, a separate delivery is arranged for each item exceeding the specified dimensions.

6.9. The Customer must inform IKEA Latvia about any changes in the delivery time, cancellation and other important terms that were not communicated upon delivery processing at least 24 (twenty - four) hours ahead of the planned delivery time. Changing the delivery time is possible only once and it must be scheduled within 14 (fourteen) days from the original delivery date, otherwise it is necessary to arrange and pay for the new delivery or pay a storage fee EUR 10 (ten euro) per day.

6.10. Upon delivery of the goods to the Customer, the Customer shall inspect the goods and promptly notify IKEA Latvia of any visible defects and/or non-conformities in quantity or range. Such notification may be made in the delivery documents, in other documents provided by the delivery service provider, or by submitting a free form written report describing the defect or non-conformity (e.g. damaged packaging, missing items, incorrect sets, etc.).  If the Customer does not report any defects or non-conformities at the time of delivery, the goods shall be deemed to have been delivered to the Customer in proper condition, complete, free from visible defects, undamaged, and fit for their intended use. Failure to report within the stipulated time releases IKEA Latvia from liability for any damage to the goods, except where the damage or non-conformity results from a manufacturing defect.

These Customer obligations set out in this Clause shall also apply when the Customer collects the goods personally from the Goods Collection Point, without using a delivery service, in accordance with the procedure specified in Section 7 of the Rules.

7.1. If the Customer does not order a delivery service, they may collect their ordered goods free of charge from the Goods Collection Point.   

7.2. When collecting goods from the Goods Collection Point, the Customer’s representative shall present the order number, a valid identity document (ID card, passport, or driving licence), and a power of attorney or other document proving their right to act on behalf of the Customer. If the Customer or their representative fails to present the order number and/or any of the required documents, IKEA Latvia reserves the right to refuse to hand over the goods.    

7.3. The Customer must collect the ordered goods no later than three (3) working days after IKEA Latvia electronically informs them that the goods are ready for collection.   

7.4. If the Customer fails to collect the ordered goods within three (3) working days of being informed that the goods are ready for collection, a storage and warehousing fee of EUR 10 per day may be charged.     

7.5. Before collecting the ordered goods from the Goods Collection Point, the Customer must pay all applicable storage and warehousing fees. The goods will only be handed over once these fees have been paid.

8.1. Any assembly and installation services required for the furniture purchased shall be ordered separately and paid for in accordance with the prepayment invoice issued to the Customer. Information on prices for assembly and installation services is available here: https://www.ikea.com/lv/en/customer-service/services/assembly/.   

8.2. For complex orders involving kitchen furniture and other cabinetry, assembly service fees are calculated separately.     

8.3. The need for additional services shall be discussed with the Customer during interior planning and/or furniture assembly. If any extra work or materials are required to assemble and install the furniture, the cost of these services will be included in the prepayment invoice. The approved pricelist is available on the website https://www.ikea.com/lv/en/customer-service/services/installation/.

8.4. The Customer ordering kitchen furniture and equipment assembly services who do not use IKEA Latvia’s planning and measuring services must provide IKEA Latvia with their final kitchen plan for review. IKEA Latvia will review the submitted plan within three (3) business days and issue a prepayment invoice. Assembly services will be provided at a time agreed with IKEA Latvia, once the prepayment invoice has been paid. IKEA Latvia has the right to postpone the assembly works until the prepayment invoice is paid or the final plan is submitted and reviewed. Only IKEA appliances shall be installed.

8.5. Upon arrival of the assembly specialist, the furniture and appliances must be in the original packaging, and the room must be clean and prepared for furniture assembly works. Unpacked furniture or appliances will not be assembled, and the fee for the assembly specialist’s visit will not be refunded.

8.6. For idle time caused by reason other than the fault of IKEA Latvia service specialists, for example, if the room is not prepared or cleaned, the Customer shall pay 30 € per idle hour starting from the second hour of idle time on each day of delay.

9.1. To receive a refund for returned goods, the Customer must submit an application indicating the order number (SO…). The refunds will be made within 10 working days via bank transfer.

9.2. The Consumer Rights Protection Law does not regulate the warranty period for goods purchased by the Customer. Customers using the purchased good for business purposes are covered by the manufacturer’s 1-year warranty, except for items with a different warranty period specified here: https://www.ikea.com/lv/en/customer-service/returns-claims/guarantee/.

10.1. IKEA Latvia reserves the right to amend, modify or supplement these Rules as necessary or as required by law. Customers will be informed of any amendments to these Rules on the IKEA Latvia website www.IKEA.com/lv/ or when ordering from IKEA Latvia for the first time after the Rules come into force. The new version of the Rules shall enter into force when published on the IKEA Latvia website www.IKEA.com/lv/.

10.2. Any contractual legal relations arising from these Rules shall be governed by law of Republic of Latvia.

10.3. Any disputes between the Parties arising out of or in connection with these Rules shall be resolved through negotiation. If the Parties are unable to reach an agreement within twenty (20) days, the dispute shall be settled by the courts of the Republic of Latvia.  The jurisdiction shall be determined by reference to the registered office of IKEA Latvia.

The Rules were last amended on February 1, 2026.