FAQ – IKEA Buyback Service

At IKEA, we have always offered a range of services to make our customers’ lives easier and more sustainable. It is this kind of approach and way of thinking that will help us achieve our goals of becoming a circular business. IKEA wants to make sustainable living easy and affordable for everyone.

This service enables us to help customers prolong their furniture’s life and promote sustainability and affordability. We buy back our customers' used IKEA furniture in return for an IKEA voucher. These items are then available for resale in our As-Is area. Please note that this service is for customers only, we do not accept furniture from businesses.

On our website, you will first complete the Buyback quotation form. This form will ask you questions about the condition of the IKEA furniture you would like to sell back. Once you complete the form, you will receive an email with your quotation. You can then either bring a copy of your quotation and your fully assembled furniture to IKEA, entering through the Return & Exchange area, or call us at 1840400 to arrange pickup of your fully assembled furniture. To learn more, visit our Buyback Service page.To learn more, visit our Buyback Service page.

This service is available at your IKEA stores at The Avenues and The Warehouse Mall, Sabahiya. 

You will first need to fill out the online form and receive a quotation before selling back your furniture. Once you have your quotation, you can either bring your fully assembled furniture with your quotation to your IKEA stores at the Avenues or the Warehouse Mall, Sabahiya, or call 1840400 to arrange a pickup service.

At IKEA, we have always offered a range of services to make our customers’ lives easier and more sustainable. All products are reviewed based on condition, age, and functionality. However, if our assessment of your IKEA product does not match with the information you provided on the online form or you’re not happy with our online or in-store Buy Back offer, there is no requirement to continue with the Buy Back transaction. What we can do to help is recycle it or dispose of it according to our zero waste-to-landfill policy.

Unfortunately, the offered price is not open to negotiations as it is a fixed offer based on the condition of the item and the original selling price.

You can purchase secondhand IKEA furniture at the As-Is section in your IKEA stores in the Avenues or The Warehouse Mall, Sabahiya.

Products we accept (the below IKEA products ONLY)

The specific products that are eligible for Buy Back & Resell are not listed here but will include the following:

• Chest of drawers and bedside tables
• Bookcases, shelving units
• Display cabinets and sideboards
• Office storage
• Small tables and dining tables
• TV benches and media storage units
• Desks
• Chairs and stools (excluding upholstered or leather chairs and stools)
• Children’s furniture (cots, bed frames, storage, tables, chairs and stools)
• Table and floor lights
• Plant pot stands and indoor pots
• Home decoration products (artificial plants, vases & bowls, mirrors, picture frames & picture ledges)

Unfortunately, we are currently unable to accept items from the categories listed below. However, we are always looking for new opportunities to improve our services so do check back in the future:

• Non-IKEA products
• Component parts
• Hacked or modified products
• Non-assembled IKEA products
• Products that have been used outside, including outdoor furniture
• Upholstered Beds (excluding extendable children's beds)
• Mattresses & bed textiles (such as blankets and mattress toppers)
• Sofas/armchairs
• Other soft goods (pillows, towels, curtains, etc.)
• Kitchens including worktops, cabinets and fronts
• System wardrobes (incl. PAX and interiors)
• Other over-sized items
• Appliances and other electrical items
• Children's mattresses and textiles
• Upholstered or leather product
• Bathroom accessories
• Cookware and tableware
• Rugs

Don’t worry, if we do not accept your used IKEA product for Buy Back, we will help you recycle it or dispose of it according to our zero waste-to-landfill policy.

At IKEA, we are continuously exploring new ways to make the things we love last longer. By giving your product a new life and a new home, we hope to make sustainability affordable and convenient for the many people.

All products are reviewed based on condition, age, and functionality. You can submit the form on our website. Once submitted, you will receive a confirmation email. Within the confirmation email, you will receive an initial quote based on the information you provided. You can either bring the quotation with your fully assembled product to IKEA the Avenues or IKEA The Warehouse Mall, to the Return & Exchange area where a co-worker will review your product once again in-person to confirm the condition. Or call 1840400 to arrange pickup service, where our co-worker will assess the product at your home. Please note that the initial quotation is subject to change following an inspection by our co-workers. Our co-workers also have the right to reject the product if it does not meet the criteria.

The Buyback service is available for personally used IKEA furniture only. The furniture must be fully assembled and fully functional. IKEA cannot accept any products that have been hacked, modified, or altered in any way. Products that have been recalled are not eligible for Buyback.

A modified or "hacked" product is when a product is not assembled as per the assembly instructions, and extra modifications have been made to it. For example, products being cut or reshaped differently from the provided instructions or products that have been painted. If you are unsure whether you have a modified product or not, please contact our customer service team.

To use our Buyback service, you must provide products with no modifications made to them in order for our team to ensure your pre-loved item is safe for the next owner.

No, we don't accept any modified or painted products through our Buyback service.

At this time, we are currently accepting a limited range of IKEA products, as listed on the form.  If the product is not listed on the form, unfortunately we cannot accept it. However, we are always looking for new opportunities to improve our services so do check back in the future.

Once we buy back the product from you, you will receive an IKEA voucher to use in-store. The voucher is redeemable for up to 6 months from the date of issue. Please note that the voucher can’t be used in our Bistro, Restaurant, Swedish food market, or As-Is.

Yes. If you would like to arrange pickup service for your Buyback product(s), please complete the online form and then call 1840400. Our team will then contact you to agree on a suitable date and time for pickup. Please note that a non-refundable service fee applies for the pickup service and must be paid by the customer.

You can sell your used IKEA furniture from home in a few simple steps:

1. Submit your request online with product details and photos
2. Receive an estimated buyback value
3. Call the Customer Service Centre at 1840400
4. Pay the pickup service fee
5. Our team inspects your items, if it matches the description, our team will collect it from your home
6. You can then come and collect your in-store voucher from the Exchange and Returns counter

No. a pickup fee applies.

This fee is :       

• Non-refundable if pickup is attempted
• Redeemable on a future in-store purchase

Not always.

The final price is confirmed after :

• Final inspection at your home before Pick-up
• If the condition differs, we can change the final price.

1. Our team will reassess the item
2. You will be contacted with an updated price
3. You can choose to accept the new price or cancel

After final inspection and approval, the in-store voucher will be issued for you to pick-up from the store.

You can cancel the request, but the pick-up fee is non-refundable.

Yes, as long as they can :

• Provide the email offer
• Provide access to the items
• Sign the collection form