FAQ – IKEA Buyback Service

At IKEA, we have always offered a range of services to make our customers’ lives easier and more sustainable. It is this kind of approach and way of thinking that will help us achieve our goals of becoming a circular business while staying people and planet positive. IKEA wants to make sustainable living easy and affordable for everyone.

This service enables us to help customers prolong their furniture’s life and promote sustainability and affordability. We buy back our customers' used IKEA furniture in return for an IKEA voucher. These items are then available for resale in our As-Is area. 

On our website, you will first complete the Buyback quotation form. This form will ask you questions about the condition of the IKEA furniture you would like to sell back. Once you complete the form, you will receive an email with your quotation. Please bring a copy of your quotation and your fully assembled furniture to your IKEA, entering through Return & Exchange area. To learn more, visit our Buyback Service page.

This service is available at your IKEA stores at The Avenues and The Warehouse Mall, Sabahiya. 

You will first need to fill out the online form and receive a quotation in order to sell back your furniture before coming into the store. Bring your furniture fully assembled with your quotation to your IKEA stores at the Avenues or the Warehouse Mall, Sabahiya.

At IKEA, we have always offered a range of services to make our customers’ lives easier and more sustainable. All products are reviewed based on condition, age, and functionality. However, if our assessment of your IKEA product does not match with the information you provided on the online form or you’re not happy with our online or in-store Buy Back offer, there is no requirement to continue with the Buy Back transaction. What we can do to help is recycle it or dispose of it according to our zero waste-to-landfill policy.

Unfortunately, the offered price is not open to negotiations as it is a fixed offer based on the condition of the item and the original selling price.

You can purchase secondhand IKEA furniture at the As-Is section in your IKEA stores in the Avenues or The Warehouse Mall, Sabahiya.

Products we accept (the below IKEA products ONLY)

The specific products that are eligible for Buy Back & Resell are not listed here but will include the following:

• Chest of drawers and bedside tables
• Bookcases, shelving units
• Display cabinets and sideboards
• Office storage
• Small tables and dining tables
• TV benches and media storage units
• Desks
• Chairs and stools (excluding upholstered or leather chairs and stools)
• Children’s furniture (cots, bed frames, storage, tables, chairs and stools)
• Table and floor lights
• Plant pot stands and indoor pots
• Home decoration products (artificial plants and flowers, vases & bowls, mirrors, picture frames & picture ledges)

Unfortunately, we are currently unable to accept items from the categories listed below. However, we are always looking for new opportunities to improve our services so do check back in the future:

• Non-IKEA products
• Component parts
• Hacked or modified products
• Non-assembled IKEA products
• Products that have been used outside, including outdoor furniture
• Upholstered Beds (excluding extendable children's beds)
• Mattresses & bed textiles (such as blankets and mattress toppers)
• Sofas/armchairs
• Other soft goods (pillows, towels, curtains, etc.)
• Kitchens including worktops, cabinets and fronts
• System wardrobes (incl. PAX and interiors)
• Other over-sized items
• Appliances and other electrical items
• Children's mattresses and textiles
• Upholstered or leather product
• Bathroom accessories
• Cookware and tableware
• Rugs

Don’t worry, if we do not accept your used IKEA product for Buy Back, we will help you recycle it or dispose of it according to our zero waste-to-landfill policy.

At IKEA, we are continuously exploring new ways to make the things we love last longer. By giving your product a new life and a new home, we hope to make sustainability affordable and convenient for the many people.

All products are reviewed based on condition, age, and functionality. You can submit the form on our website. Once submitted, you will receive a confirmation email. Within the confirmation email, you will receive an initial quote based on the information you provided. Bring the quotation with your fully assembled product to IKEA the Avenues or IKEA The Warehouse Mall, to the Return & Exchange area. A co-worker will review your product once again in-person to confirm the condition. Please note that the initial quotation is subject to change following an inspection by our co-workers. Our co-workers also have the right to reject the product if it does not meet the criteria.

The Buyback service is available for personally used IKEA furniture only. The furniture must be fully assembled and fully functional. IKEA cannot accept any products that have been hacked, modified, or altered in any way. Products that have been recalled are not eligible for Buyback.

A modified or "hacked" product is when a product is not assembled as per the assembly instructions, and extra modifications have been made to it. For example, products being cut or reshaped differently from the provided instructions or products that have been painted. If you are unsure whether you have a modified product or not, please contact our customer service team.

To use our Buyback service, you must provide products with no modifications made to them in order for our team to ensure your pre-loved item is safe for the next owner.

No, we don't accept any modified or painted products through our Buyback service.

At this time, we are currently accepting a limited range of IKEA products, as listed on the form.  If the product is not listed on the form, unfortunately we cannot accept it. However, we are always looking for new opportunities to improve our services so do check back in the future.

At this time, we do not offer a pick-up service for Buy Back. We ask that you bring the product back fully assembled and with the online quotation so we can properly assess it on-site. We will not be able to accept the product unless it is fully assembled.

Once we buy back the product from you, you will receive an IKEA voucher to use in-store. The voucher is redeemable for up to 6 months from the date of issue. Please note that the voucher can’t be used in our Bistro, Restaurant, Swedish food market, or As-Is.