FAQ

1. What are the store opening times?

• IKEA The Avenues from 9:00 A.M. to 11:00 P.M. - Everyday.
• IKEA 360 and Asima from 9:00 A.M. to 10:00 P.M. - Sunday to Wednesday.
• IKEA 360 and Asima from 9:00 A.M. to 11:00 P.M. - Thursday to Saturday
• IKEA The Warehouse from 9:00 A.M. to 11:00 P.M. - Monday - Sunday
• IKEA Al Khiran from 10:00 A.M. to 11:00 P.M. - Monday - Sunday
• IKEA for Business Shuwaikh Plan and order point from 9:00 A.M. to 10:00 P.M. - Monday - Sunday

2. Other ways of shopping from IKEA?

• Online shopping 24/7 through this website.
• IKEA Mobile App
• Personal shopper - Online planning and consultation. Read more
• Contactless click and collect. Read more
• IKEA on Wheels. Read more

3. What is IKEA restaurant timing?

• IKEA The Avenues from 9:00 A.M. to 10:30 P.M. - Everyday
• IKEA 360 and Asima

           from 9:00 A.M. to 10:00 P.M. (SUN to WED)

           from 9:00 A.M. to 11:00 P.M. (THUR to SAT)

4. Is there a parking when I get there?

All IKEA Avenues & Assima stores have free parking with dedicated disabled and parent & baby parking bays.

IKEA 360 has paid parking with dedicated disabled and parent & baby parking bays.

5. What facilities do you have for people with disabilities?

For our visitors with disabilities, we are pleased to offer wheelchairs if needed and easy access within our stores. 

6. Are your stores family friendly?

Each store supplies highchairs, organic baby food, baby food warming stations, and healthy meals for children in the restaurant, play areas and nursing areas. Bring the whole family, we have something for everyone.

7. Why are items sometimes out of stock?

Every effort is made to maintain the availability of our products, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Yet, because IKEA products are manufactured throughout the world, there might be some circumstances which can cause delays in replenishing the product. 

8. How can I get large items home?

Since most IKEA furniture is flat-packed, you can take them home today in your car and enjoy them right away. If you'd prefer, IKEA can arrange home delivery at a reasonable rate. Please visit the Customer Service desk after checkouts area to plan your delivery. Find out more about the IKEA range services we offer.

9. Why do I have to assemble the products myself?

Self-assembly means not having to pay the cost of someone in a factory doing it for you. So, taking control yourself helps to control the price you pay, for the better. However, if you'd prefer, IKEA can arrange home delivery and assembly at a reasonable rate, just visit the Customer Service desk after checkouts area. Find out more about the IKEA range services we offer.

10. Can someone help me plan and design rooms?

All IKEA Kuwait stores offer home decoration consultation if you wish to furnish a specific room or your entire home.  We also offer an assisted self-planning service by appointment for kitchen and PAX wardrobes.  Using computer simulations, specially trained planners can help you plan and choose the kitchen that is right for you. To book your appointment, please contact us on 1840408 or via WhatsApp 98009292.  Alternatively, you can plan your kitchen from the comfort of your home by using our online kitchen planner tool.

11. I've lost something at the store - how do I get it back?

Contact the Customer Relations department on 1840408 or via WhatsApp 98009292.

12. There seems to be a mistake on my receipt from the store. What should I do?

If the mistake was made in the store, you should contact the Customer Relations department on 1840408 or via WhatsApp 98009292.

13. How many products are in the IKEA product range?

There are about 8,000+ products in the total IKEA product range. Each store carries a selection of these 8,000+ products depending on store size. The core range is the same worldwide.

1. When will you deliver my purchase?

• For Parcel delivery: same day or next day delivery
• Click & Collect orders: same day or next day pickup
• Home Furniture delivery: 48 -72 hours delivery
• Kitchen Delivery and Installation: within 4 days

 

2. If a product is out of stock, can I still make the order?

Unfortunately, if a product is out of stock, we will not be able to provide it. Keep checking for future updates.

3. Why are there products on the website that I cannot buy online?

The majority of the IKEA Furniture is available to shop online along with an increasing selection of our home accessories. We are increasing the products availability for online shopping every month. Items available to purchase online have the option “Buy Online” when hovering over them.

4. I placed an order, but I don’t want the items anymore so how can I cancel my order?

 To cancel your order please call our contact center on 1840408 or through WhatsApp on 98009292.

5. Can I add or change my existing order made online?

It is possible to change your contact information, shipping address or delivery date and time by calling our contact center on 1840408 or through WhatsApp on 98009292. Unfortunately, you are not able to add or remove any items from an order made online once processed.

6. I made an order online, the amount has already been charged to my card, and I have not received any confirmation email or any call. What do I do?

Please call our contact center on 1840408 or through WhatsApp on 98009292 if you have not received any confirmation call from our Delivery & Assembly team.

7. I have made 2 orders online and I would like them to be delivered together. Is this possible?

Please call our contact center on 1840408 or through WhatsApp on 98009292, to check the possibility of merging your orders. It is on case-by-case basis depending on the time your order was processed. 

8. What if I wanted to return/exchange a purchase?

If you’ve changed your mind or you’re not satisfied with your purchase, simply bring your receipt and the unopened item to your nearest IKEA store within 365 days for an exchange or refund. Some exceptions apply. For the full Terms and Conditions, click here. 

9. What are the conditions to returning/exchanging a product?

In order to help you better, your receipt and the unused items in their original packaging are required for all returns and exchanges.We issue refunds through the same method of payment as the original payment (e.g. credit card purchases will be credited to the original credit card account).

10. Can I shop through the IKEA App?

Yes. Now, you can enjoy your shopping using the IKEA App!

11. I have more questions; how can I contact IKEA?

For any further information or inquiries, simply call us on 1840408 or through WhatsApp on 98009292, and we’ll take it from there. 

12. I placed a new online order. When will you deliver my purchase?

Once you finish your purchase, the delivery date and time is set based on the nearest delivery slot available at the moment of the checkout. You can see it on the screen as you confirm the purchase. You will receive a confirmation call ahead of delivery.

 

1. How do I shop in IKEA?

We want your next trip to IKEA to be as pleasant as possible. So, here are some tips on how to shop the easy way at our IKEA stores! IKEA Avenues and Asima stores have free parking and provide easy access for the disabled. Everything you need to shop is available at the entrance: pencils, paper, tape measures, store guides, shopping strollers and shopping bags.

2. How do I check stock availability
You can check the availability of stock in your local store or contact us on 1840408 or through WhatsApp on 98009292. If an item is out of stock and will be arriving soon, you will have the option to leave a mobile number and we will notify you when more stock arrives.

3. What online tools do you have to assist with planning?
There are several online planning tools available including Sofas, Storage, Bedroom, Kitchen, Dining, Office, Bathroom, and Curtains planners for you to use and to help you furnish your home, your way.

4. Can I buy items online?
Yes, you can shop online through www.ikea.com.kw or through the IKEA App.

5. What additional services do you offer to help me shop?
We offer several services from home delivery to installation services. Find out more information here.

6. Do you offer guarantees on products?
We offer a range of guarantees on several product ranges. You can find out more information on everyday quality guarantees here.

7. Can I purchase items over the phone, for delivery or collection from store?
With our Personal Shopper service, we can help you plan and buy any solution from the comfort of your home. Send a request on [email protected], call or send us a WhatsApp message on 97182411.

8. Can I reserve an item for collection?
It is not possible to reserve an item in our stores or online. 

1. Store opening times and directions?
Each store has their own web page which includes opening times, directions and store information. Find your nearest store

2. Is there parking when I get there?
All IKEA stores have free parking, and include Disabled and Parent & Baby parking bays.

3. What facilities do you have for people with disabilities?
For our visitors with disabilities, we are pleased to offer the following services at IKEA stores:
Wheelchairs

4. Are your stores family friendly?
Each store supplies high chairs, organic baby food, baby food warming stations, and healthy meals for children in the restaurant, play areas and nursing areas. Bring the family we have something for everyone.

5. Why are items sometimes out of stock?
Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.

6. How can I get large items home?
Since most IKEA furniture is flat-packed, you can take them home today in your car and enjoy them right away. If you'd prefer, IKEA can arrange home delivery at a reasonable rate, visit their desk in the Customer Service area after checkouts. Find out more about the IKEA range services we offer.

7. Why do I have to assemble the products myself?
Self-assembly means not having to pay the cost of someone in a factory doing it for you. So taking control yourself helps to control the price you pay, for the better However, if you prefer we can recommend an independent service provider offering a home assembly service in your area. There will be a call out charge in addition to an assembly charge. Arrangements can be made at the Home Delivery Desk at the end of the store. Find out more about the IKEA range of services we offer.

8. Can someone help me plan and design rooms?
Many IKEA stores offer a home decoration consultation if you wish to furnish an entire room or home. Most IKEA stores also offer an assisted self-planning service for kitchen and PAX. Using computer simulations, specially trained kitchen planners can help you plan and choose the kitchen that is right for you. Alternatively, you can plan your kitchen in the comfort of your home by using our online kitchen planner tool Kitchen planner.

9. I've lost something at the store - how do I get it back?
Contact the Customer Relations department at your local store.

10. There seems to be a mistake on my receipt from the store. What should I do?
If the mistake was made in the store, you should contact the Customer Relations department at your local store to let them help you.

11. How many products are in the IKEA product range?
There are about 11,000 products in the total IKEA product range. Each store carries a selection of these 11,000 products depending on store size. The core range is the same worldwide.

What is your return policy?

At IKEA you can change your mind!

We make it easy for you. If you’ve changed your mind or you’re not satisfied with your purchase, simply return the item within 365 days for an exchange or refund. You can consult all the details about our return policy here.   

What is your return policy on delivery products?

Don’t worry!

We will come to your home and collect the unwanted items for returns. Just call the Contact Center to plan your preferred pickup date and we will come and collect any unopened products you would like to return.

How can I receive my refund for online purchases?

We make it easy!

We issue refunds through the same method of payment as the original payment (e.g. credit card purchases will be credited to the original credit card account) or through a refund card. The date of refund to your credit card may differ according to your Bank. (It may take from (1) business day to (3) weeks).

The product I have purchased has a defect or is damaged. What can I do?

IKEA to the rescue! You can take the item to your nearest store so our colleagues can help you or you can contact our Customer Service.

All our items are subjected to rigorous quality tests, if you think your product may have a defect, we won't play the Swedish game with it, take it to your nearest IKEA store so that our colleagues can assess it personally and give you a solution. Remember to bring the purchase receipt or invoice!

If the damage has been in the shipment, you must reflect on the delivery note any visible damage at the time of delivery. In case of non-visible damage or possible defects, please contact us as soon as possible.

What products that cannot be returned?

We are unable to offer refunds or exchanges for broken items or damaged items that were not by the manufacturer.·

• Used bedding (i.e. bed linens, duvets, pillows and pillow-tops)·
• Stuffed and upholstered products·
• Cut metre fabrics
• Made-to-measure items (i.e., custom countertops)
• Products that have been modified, altered or washed
• Plants and Flowers
• Perishable consumer goods
• As-Is products
• IKEA gift cards

 

Can I return a product at a different store to where I purchased?

No Problem!

You can return any item back to IKEA in any of the stores that is closest to you at your convenience.

Do IKEA products come with a guarantee?

We are confident in the quality of our products that many of them come with an extended guarantee. Click here to see a full list.

How long can you return an IKEA mattress for?

You may exchange your mattress once within 365 days if you don't love it, provided that it is not dirty, marked or damaged. Simply take your mattress back to the IKEA store with your receipt and we will help you find one that suits you better. Please note that initially, your new mattress can seem a bit too firm.

How do I exchange an IKEA mattress?

Simply bring your mattress and receipt to any IKEA store, and we’ll help you find a different one. If you had your mattress delivered via our Home Delivery Service the collection and delivery of the replacement mattress will be free-of-charge.