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Our measures to prevent the spread of the COVID-19

The safety of our customers and coworkers is our top priority and we are taking additional safety measures to ensure the public hygiene at the shopping environment by the placement of the clear plastic shields at the cashiers, information desks, and coworkers are encouraged to wear masks, as well as floor signs to indicate the distances between the customers and coworkers.

Co-workers are encouraged to wear masks. However, to prevent heatstroke in hot, humid weather, co-workers may take off their masks while working outside the store where no one is around.

Thank you all for your cooperation in prevention measures. Let’s protect ourselves together.

To all our customers at IKEA stores:

  • We recommend our customers to use IKEA App (please see details here) and IKEA Online Store.
  • For crowd control, please visit IKEA in smaller group, and refrain from staying for long period of time.
  • We might control the maximum capacity of the visitors and parking lot as needed. Congestion is expected especially on weekends.
  • Please avoid visiting during rush hours.
    (Restaurant & Cafe and Bistro are crowded from 11:00 – 14:00, and cashier areas are crowded in later afternoon.)
  • Upon your visits, please make sure to wear masks and keep the 2m-distance from others.

IKEA online store is open as usual. You are always welcome to get ideas and shop with us on IKEA website.

Store Opening Hours

IKEA Store and Restaurant Opening Hours

Some of IKEA Stores and restaurants will change the opening hours.

Opening hour from 14 January 2021

See also IKEA store page

Customer Support Centre Opening Hours

From 16th of March, CSC opens 10:00 – 19:00 as usual.

Please see the "Contact Us" page for contact information.

We are currently experiencing a high volume of enquiries from customers.

We are working hard to improve the situation, but we expect it to take some time.

Please bear with us and in the meantime, please take a look at our FAQ to see if it helps with addressing your need before contacting us.

Temporary Close of Småland* Service (Child Care Service)

From 2nd of March until further notice.

*The same service is called "Bay Park" at IKEA Tokyo-Bay

Suspend Use of Kids Cinema

We are temporarily suspending the use of Kids Cinema.

In-store Workshops and Events

Some of the scheduled in-store workshops and events have been cancelled until further notice.

IKEA Family Workshops & Events (information available only in Japanese)

For events and workshops available to non-members, please see "イベントのご案内" in each respective store information page (information only available in Japanese).

Restart the service of Love it or exchange it!

See more information


Our measures to prevent the spread of the COVID-19

The safety of our customers and coworkers is our top priority and we are taking additional safety measures to ensure the public hygiene at the shopping environment by the placement of the clear plastic shields at the cashiers, information desks, as well as floor signs to indicate the distances between the customers and coworkers.
Thank you all for your cooperation in prevention measures. Let’s protect ourselves together.

Requests from Bistro

  • Please consider using the rest area outside besides the table area inside. We appreciate you throw away the trash in designated bins
  • Please enjoy our foods avoiding crowds as much as possible and making sure to keep ample space around you.
  • Please refrain from staying at Bistro for long period of time.

Actions to prevent crowds

  • Please be informed the menu at Bistro is temporarily limited.
  • Our co-workers guide customers at Bistro vending machine area.

Measures for higher hygiene level

  • Our co-workers to wear masks.
  • Installed a partition on the table or remain enough space between tables.
  • Replacing common appliances every hour (every half an hour during the peak time) or sanitize with alcohol.
  • Our co-workers to clean tables every hour.

Requests from IKEA Restaurant and Cafe

  • Please come to the restaurant when it is less crowded and avoid standing in line for long. From 12 to 2pm is the peak time and especially cashiers tend to get very crowded.
  • Please enjoy our foods avoiding crowds as much as possible and making sure to keep 2m distance around you.
  • Please refrain from staying at Restaurant & Cafe for long period of time.

Change in alcoholic beverage offering time

  • Please be informed that IKEA Tokyo-Bay, IKEA Kohoku, IKEA Shinmisato, IKEA Tachikawa, IKEA Harajuku, IKEA Shibuya, IKEA Nagakute, IKEA Tsuruhama, IKEA Kobe, and IKEA Fukuoka Shingu will serve alcoholic beverages between 11 am and 7 pm until further notice.

Actions to prevent crowds

  • Please be informed the menu is temporarily limited.

Measures for higher hygiene level

  • Co-workers to wear masks.
  • Installed a partition on the table or remain enough space between tables.
  • Please use the hand sanitizer at the entrance of IKEA Restaurant and Cafe.
  • Toppings on the hotdogs are provided by coworkers.
  • Replacing common appliances every hour (every half an hour during peak hours) or sanitize with alcohol.
  • Our co-workers to clean tables every hour.

Requests in cashier area

  • When the cashier area is crowded, please come back when it is less crowded.
  • Please make sure to keep 2m distance between you and others when you are in line.
  • We recommend using self-check-out which is relatively less crowded. (Credit card, cashless-payment and IKEA gift card are available.)

How IKEA is responding to coronavirus – stronger together