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Information disclosure based on the Specified Commercial Transaction Act

Seller

IKEA JAPAN K.K.

Representative

Ann Petra Maria Färe

Address

Head Office: 

5F, 2-3-30, Hamacho, Funabashi City, Chiba 273-0012 Japan

Operating store:

IKEA Sendai

2-1-1 Asuto Nagamachi, Taihaku-ku, Sendai City, Miyagi 982-0007

IKEA Maebashi

2008 Kamesatomachi, Maebashi City, Gunma 379-2147

IKEA Shinmisato

2-2-2 ShinMisato Lala city, Misato city, Saitama 341-0009

IKEA Tokyo-Bay

2-3-30 Hamacho, Funabashi City, Chiba 273-0012

IKEA Tachikawa

6, Midori-cho, Tachikawa City, Tokyo 190-0014

IKEA Harajuku

WITH HARAJUKU, 1-14-30 Jingumae, Shibuya-ku, Tokyo 150-0001 

IKEA Shibuya

24-1 Udagawa-cho, Shibuya-ku, Tokyo 150-0042

IKEA Shinjuku

Keio Shinjuku Oiwake Bldg, 3-1-13 Shinjuku, Shinjuku-ku, Tokyo 160-0022

IKEA Yokohama

201-1 Orimoto-cho, Tsuzuki-ku, Yokohama City, Kanagawa 224-0043

IKEA Nagakute

502 Jinmonmae, Nagakute City, Aichi 480-1332

IKEA Tsuruhama

2-24-55 Tsurumachi, Taisho-ku Osaka City, Osaka 551-0023

IKEA Kobe

8-7-1, Minatojima Nakamachi, Chuo-ku, Kobe City, Hyogo 650-0046

IKEA Fukuoka Shingu

2-9-1, Chuo-ekimae, Shingu-machi, Kasuya-gun, Fukuoka 810-0120

Necessary charges other than the price of goods

  • Shipping charge（at least JPY 500; for details, please see the charge list of “Delivery Service”.）

     

  • Handling charge (JPY 800; fee for product pickup)

Defective goods

If a defect is found after unpacking, please contact our Customer Support Center immediately. We will provide a free-of-charge repair, replacement, or refund of the price of goods.
Tel：050‐4560‐0494​
Operating hours：10:00-19:00
*Excluding January 1

Sales volume

The inventory is limited for each product. Please confirm the stock availability of the product on the website (the web address is shown below) or on the shopping app.

Delivery date

Delivery service

Usually purchased goods are delivered in around one to two weeks.

Over-the-counter pickup service

Purchased goods can be picked up on the date selected by customers.

Note: When using the delivery service, there may be a delay in delivery due to road conditions, etc. If the delivery date is later than the originally planned date or the scheduled pickup date designated by customers for some reasons, the delivery company or we will notify customers.

Payment method/timing of payment (deadline of application)

Please follow the instruction for payment by credit card at the time of purchase order placement, or by any another method approved by us before the specified payment due date.

Cancellation of purchase and sale contract/goods return

When all the following requirements are satisfied, customers may cancel the purchase and sale contract with us and return the purchased goods to us within one year from the date of purchase (if the payment date and the delivery date differ, the delivery date), even if the goods do not have any defect. In other cases, customers are not able to request us to cancel the purchase and sale contract, to accept the return of the goods or to make a refund.

  1. It is designated goods (some goods, such as outlet goods, plants, order-made goods, cut-out cloth fabrics, food/beverages, cannot be returned).

     

  2. Goods are unused.

     

  3. Wrapping and tags of goods (with a barcode having the manufacturing number of goods or information on goods) are attached to the goods.

     

  4. Goods are not damaged or defaced.

     

  5. A document evidencing the fact of purchase of goods and date of purchase (a receipt or shipping slip etc.) is presented.

     

  6. Goods are brought or sent to the storefront of the purchasing store as notified at the time of purchase.

     

  7. Purchase is not made for business purposes such as resale.

Shipping charge for returned goods

  • If defective goods are returned, we shall cover the shipping charge.

     

  • If goods are returned due to a reason attributable to customers, customers shall pay for the actual cost for return shipping. If customers have difficulty making an arrangement for return shipment due to its size etc.,  please request us to arrange when notifying us of the goods return. In this case, we will refund the amount after deducting the return shipping charge from the purchase price of the goods. A refund is given after we confirm our receipt of the returned goods. Additionally, please note that the delivery charge and handling charge are not refunded.

Trade name or service name 

IKEA Online etc. Shopping

Telephone

Tel：050‐4560‐0494​
Operating hours：10:00-19:00
*Excluding January 1

Website address 

https://www.ikea.com/jp/en/