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Takeback service

If you purchase a sofa or mattress and use the delivery service, we will take back the unnecessary equivalent goods at the time of delivery.

Service available stores

All IKEA stores
*Not applicable for IKEA online store, or phone sales

Pick-up fee

Free pickup fee. However, this service is available only if you purchase a sofa worth 30,000 yen or more, or a mattress worth 15,000 yen or more.

How to use

  • When purchasing a sofa or mattress at an IKEA store, please apply for the pickup service at the same time as the delivery service to your room.
  • The pickup service is limited to customers within the product delivery area. The available days for this service vary depending on the delivery area.

Items that cannot be taken back

  • Furniture other than sofas and mattresses
  • Single-seat sofa, Armchair, Rocking chair, Outdoor sofa, Bench, Stool
  • Bed frame, Daybed frame
  • Waterbed mattress
  • Rattan sofa
  • Electric reclining sofa
  • Sofa with detachable cushions and wooden frame
  • Items with significant damage or heavy soiling

Service areas and service days for each area

We provide furniture pickup services in designated areas. Please note that the available pickup days vary depending on the region.Before requesting delivery at the store, please confirm whether your residential area is eligible for this service.

* For areas marked as “(partial)”, please contact IKEA store staff or Customer support centre to confirm service availability.

Terms of use

  • You can use the pickup service when purchasing sofas totaling ¥30,000 or more and mattresses totaling ¥15,000 or more.(However, purchases of single-seat sofas and outdoor sofas are not eligible.)
  • The pickup service is not available for sofas or mattresses purchased from the Circular Market (Outlet).
  • Only sofas or mattresses of the same type, size, and quantity as the purchased items are eligible for pickup.
  • When applying, please carefully read the terms and conditions and sign the application form. If the actual situation differs from the agreed terms on the form, we may decline the takeback service.
  • Takeback will be conducted at the same address as the delivery on the day of delivery. Specific time slots cannot be requested. An estimated delivery time will be provided the day before.
  • Please prepare the items for pickup in advance so they can be handed over immediately. If the items cannot be removed in their current state, please disassemble them yourself. Delivery staff will not perform disassembly.
  • Under no circumstances can picked-up items be returned.
  • If you are not present to receive the delivery, rescheduling may take considerable time. Please choose a delivery date when you are certain to be home. If changes are necessary, please contact our Customer support centre as early as possible.
  • The pickup service cannot be used on its own.
  • This service is available to individual customers only.
  • Applications for this service must be made at the time of purchase in-store and when requesting delivery. Applications cannot be accepted afterward or on the day of delivery at the delivery location.
  • Service areas are subject to change without notice.
  • If your purchase qualifies for small-item delivery, the pickup service for sofas and mattresses is not available due to different delivery providers.
  • If it is determined on-site that delivery or pickup is difficult (including insufficient disassembly by the customer), one of the following actions will be taken:
    • Cancel pickup only, and deliver the purchased item.
    • Cancel both delivery and pickup (delivery fees are non-refundable).
    • Reschedule for a later date with lifting equipment (additional charges will apply based on an estimate).
  • This service may end without prior notice. Thank you for your understanding.