Pick-up services

IKEA delivers to the IKEA Pick-up point near you, and you carry it home. This is a significant cost saving compared to regular deliveries.

There are 3 types of pick-up options

Collect at IKEA Pick-up point (For large furniture) | Collect at IKEA Pick-up point (For small items) | Collect from IKEA store

Collect at IKEA Pick-up point (For large furniture)

You can reduce the delivery fee significantly by choosing to pick up at your nearest IKEA Pick-up Point.

Service fee

¥3,900～ 
(¥5,800 to pick up at Pick-up point Sapporo, ¥6,900 to pick up at Pick-up point Hakodate & Asahikawa, ¥9,000 to pick up at Pick-up point Okinawa)

Date and time of receiving

Earliest 4 days -.
The working days vary depending on IKEA Pick-up point. Please arrive at the date and time specified when you place your order.

Find pick-up points

Notes

• Maximum combined weight is 300kg for this service.
• Outlet products, plants and food are excluded from this service.
• Products are not sold at IKEA Pick-up points.
• All products are shipped only from designated IKEA stores. For purchase from the IKEA online store, please check whether your preferred pick-up point is available on the checkout page. For purchase at an IKEA store, please ask a staff member.
• Service fee will not be refundable if an order is cancelled.
• Only orders for IKEA Pick-up point can be returned by bringing the goods to the same IKEA Pick-up point. Please contact the customer support centre with your receipt and the email you have received when placed order.
• If a product purchased with a discount from a campaign is returned and thus no longer qualifies for the campaign conditions, a refund will be made after deducting the amount of the discount from the price of the product.

How to order

Please check the package size and weight on the product page in advance, to ensure that the product you are receiving can be loaded into your car.

<Online store>

Please proceed to checkout and select your preferred pick-up point.

＜IKEA store・City shop＞

If you apply at an IKEA store, ask the staff at the sales counter before you pay.

How to receive goods

Receive the goods at IKEA Pick-up point on the date and time specified.

1. An email with the title "IKEA 注文番号:" or "【IKEA 〇〇】オーダー".
2. Identification documents (driver's licence, insurance card, etc.)

• We ask customers to load the products.  
• Upon receipt, customers must check the packaging of the goods themselves to ensure that there is no damage.
• If the person receiving the goods is different from the person who placed the order, please make sure to inform us at the time of ordering. When receiving, please bring the email received and the identification documents of the person who placed the order on the day of delivery.
• Please note that a holding fee of JPY 2,000 per week will be charged after one week from the specified date. If the order is not received within one weeks from the specified date and no contact is made, the order will be cancelled. Please note that the service fee will not be refunded.

Collect at IKEA Pick-up point (For small items)

You can now pick up small items at Sagawa Express offices. This is an even more affordable choice to small item delivery to your home.

Service fee

¥800
Small items in L size delivered to your home: 1,500 yen (1,900 yen for outside main area)

Date and time of receiving

Earliest 3 days -

Pick-up points

Find the pick-up points

Notes

• Maximum combined weight is 30kg and the total of 3 sides needs to be within 160cm for this service.
• Outlet products, plants and food are excluded from this service.
• All products are shipped only from designated IKEA stores. For purchase from the IKEA online store, please check whether your preferred pick-up location is available on the checkout page. For purchase at an IKEA store, please ask a staff member.
• Products are not sold at Sagawa Express pick up point
• Service fee will not be refundable if an order is cancelled.
• We do not accept returns by bringing items to a Sagawa Express pick up point.

Pick-up points

* Please check the opening hourof Sagawa Express pick-up point here

Click and collect from IKEA store

You can save the time for shopping by using Click and collect, in advance at online store. We will be waiting for you with all the products you ordered ready.
When you pick up your order at the City Shop or the IKEA POP-UP stores, you can also order more products that are not available in city shops.

Service fee

Regardless of the price, weight or size of the product: Free
Weight and size restrictions apply when picked up at IKEA City Shops and IKEA POP-UP Stores eligible for the service.

About pick-up date

Date can be specified within 1 to 10 days from the date of order.

Stores available to receive

All IKEA stores
IKEA Yokohama Bay Quarter
IKEA Kyoto

Conditions

• Foods, plants and putlet products are not available for the service.
• If you became not available on thescheduled pick-up date, please contact the Customer Support Center.
• If we are unable to contact you after one week from the scheduled pick-up date, the order will be cancelled.
• When you pick up your order at a city shops, the following conditions (calculated by the system) will apply to the products you pick up.Per order: volume maximum 0.11 m³ and weight mzimum 30 kg.
  • The service can be applied for from both IKEA online store and IKEA stores nationwide.
  • When you pick  up your order at a city shops, all products will only be shipped from IKEA Yokohama store. The service is not available for items that are not in stock at IKEA Yokohama. 
• Please check the package size and weight on the product page in advance, to ensure that the product you are receiving can be loaded into your car.
• When you pick up at City Shops and IKEA POP-UP Stores eligible for the service, please check if it is possible for you to bring it back home by yourself.

How to receive goods

Receive the goods at the goods pick-up counter on the ground floor of the selected IKEA store on the date and time specified.
IKEA Harajuku: 1st floor locker 
IKEA Shibuya: 2nd floor customer service
IKEA Shinguku: 1st floor customer service
When receiving, please show the following two items to staff.

1. An email with the title "ご注文商品お受け取りのご連絡".（when you pick up at IKEA Harajuku, IKEA Shibuya, IKEA Shinjuku or IKEA POP-UP Stores eligible for the service, an email with the titile "IKEA 注文番号:" or "【IKEA 〇〇】オーダー".
2. Identification documents (driver's licence, insurance card, etc.)

• The goods will be delivered unpacked. Please come prepared with a bag to take them home. If you are ordering large items, please check the package size and weight from the product page in advance, to ensure that the product you are receiving can be loaded into your car.
• When picking up the goods, please check the packages for any damage yourself.
• If the person receiving the goods is different from the person who placed the order, please make sure to inform us at the time of ordering and bring the email you received and the identification documents of the person who placed the order on the day of receiving.