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IKEA recalls PATRULL safety gates for risk of children falling down stairs

[23 June 2016]

IKEA urges customers who have a PATRULL safety gate to immediately stop using it and to bring it back to any IKEA store for a full refund

IKEA has received customer reports where PATRULL safety gates have opened unexpectedly and children have fallen down stairs. Some of the incidents have required medical attention. It has been shown that the locking mechanism is not reliable, posing a risk for small children, despite approved tests to applicable standards.

IKEA urges all customers that have a PATRULL safety gate to immediately stop using it and to bring it back to any IKEA store for a full refund.

PATRULL safety gate, PATRULL KLÄMMA and PATRULL FAST have been sold on all IKEA markets. In Japan, the below articles have been sold in all IKEA store during September 2006 to June 2016. All date stamps are affected.

PATRULL/パトルル
PATRULL/パトルル

Item # | Product
30200489 | PATRULL safety gate 55-89cm white
60247635 | PATRULL safety gate extension 12-24cm white
70226524 | PATRULL KLÄMMA safety gate 73-87cm white
10226522 | PATRULL KLÄMMA safety gate extension 6.5-13cm white
90226518 | PATRULL FAST safety gate 65-106.5cm white
20175602 | PATRULL FAST safety gate 72.1-110.9cm beech
50113599 |
50098952 | PATRULL FAST safety gate 64-106cm beech

If you have proof of purchase (receipt), please present it although it is not requisite for the refund. For more information, please contact IKEA toll-free 0120-151-870.

IKEA apologizes for any inconvenience this may cause.

IKEA Japan Customer Support Center
Toll Free Number: 0120-151-870 (Service hours: 10:00-19:00)