IKEA extends recall for repair for certain LETTAN mirrors due to breaking wall fittings
【Updated 13 September 2023】
Customer safety is the starting point for IKEA. Therefore, we are announcing a recall for repair action on LETTAN mirrors, due to risk of breaking wall fittings. We urge all customers who own an affected LETTAN mirror to stop using it, and to order replacement wall fittings free of charge.
In January 2023 IKEA issued a recall for repair of certain LETTAN mirrors due to breaking wall fittings. After further in-depth investigations, as well as additional audits at our suppliers, we have discovered that faulty wall fittings were used in production for a longer period of time than what was previously known to IKEA. As the safety of our customers is our top priority, IKEA has decided to extend the recall for repair as a precautionary measure.
Products
- All LETTAN mirrors with a date stamp before and including 2105 (YYWW)
- LETTAN mirrors with supplier number 21944, date stamps before and including 2325 (YYWW)
Product number | Product name | Number of wall fittings used |
---|---|---|
70435315 | LETTAN mirror 40x96 cm | 4 |
60435306 | LETTAN mirror 60x96 cm | 4 |
60435311 | LETTAN mirror 80x96 cm | 4 |
70435301 | LETTAN mirror 100x96 cm | 6 |
Please stop using an affected LETTAN mirror listed above, and order replacement wall fittings (free of charge) from the dedicated form below.
Spare parts number: 139298/1
Number of parts needed: 4 or 6 pieces per mirror
A product information label is attached to the back of the mirror. All LETTAN mirrors with a date stamp in red box before and including 2105 (YYWW), and LETTAN mirrors with supplier number 21944 in blue box and date stamps before and including 2325 (YYWW) need new wall fittings. To disassemble the mirror, please refer to “LETTAN fitting replacement instruction".
* The replacement wall fittings ordered after the recall for repair in January 2023 are safe to use.
*The spare parts will be delivered with free of charge in about 10 days. (It may take more than 10 days since it is delivered from overseas.)
*Please dispose of the replaced parts yourself in accordance with local regulations.
IKEA apologizes for any inconvenience this recall for repair action may cause.
IKEA Japan Customer Support Centre
Toll Free Number:0066-33-812883(Service hours: 10:00-18:00)
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