IKEA is recalling HEROISK and TALRIKA plates, bowls, and mugs due to risk of breakage and burns
18 May 2021
IKEA urges all customers who owns HEROISK or TALRIKA plates, bowls, and mugs to stop using them and to contact IKEA for a full refund.
Safety is a top priority for IKEA and therefore we are taking precautionary measures and recalling HEROISK and TALRIKA plates, bowls, and mugs as they can break and potentially cause burns due to hot content. All our products are tested and comply with applicable standards and legislation. Despite this we have received reports of the products breaking.
HEROISK and TALRIKA can be returned to any IKEA store except IKEA for Business Shibuya for a full refund. Proof of purchase (receipt) is not required.
IKEA apologizes for any inconvenience this recall may cause.
Affected article sold in Japan
| Article No | Article Name | Price (incl. tax) | Sold Pieces | Sales Period |
|---|---|---|---|---|
| 10426861 | HEROISK mug 25 cl light red/yellow 2-p AP | ¥699 | 14,578 | August 2019- May 2021 |
| 20414141 | HEROISK bowl 14 green/yellow AP | ¥699 | 17,561 | June 2019- May 2021 |
| 60414144 | HEROISK plate w 3 comp 22 light red/green 2-p AP | ¥999 | 23,249 | June 2019- May 2021 |
| 80421412 | HEROISK side plate 19 blue/light red 2-p AP | ¥699 | 10,484 | June 2019- May 2021 |
| 20421108 | TALRIKA bowl 14 light red 4-p AP | ¥999 | 5,450 | July 2019- May 2021 |
| 30421117 | TALRIKA mug 25 cl light red 4-p AP | ¥1,299 | 2,959 | July 2019- May 2021 |
| 50421121 | TALRIKA deep plate 20 light green 4-p AP | ¥1,499 | 11,330 | July 2019- May 2021 |
| 90421119 | TALRIKA side plate 19 dark blue 4-p AP | ¥1,299 | 10,108 | June 2019- May 2021 |
| Total | - | - | 95,719 | - |
Sales Stores: IKEA Tokyo-Bay, IKEA Kohoku, IKEA Shin Misato, IKEA Tachikawa, IKEA Kobe, IKEA Tsuruhama, IKEA Fukuoka Shingu, IKEA Sendai, IKEA Nagakute, IKEA Harajuku, IKEA Shibuya and IKEA Online Store.
IKEA Japan Customer Support Centre
Toll Free Number：0066-33-812883（Service hours: 10:00-18:00）
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