IKEA recalls LOCK and HYBY ceiling lamps for risk of glass shade falling

10 February 2016

IKEA urges customers who have a LOCK or HYBY ceiling lamp to immediately remove it and bring it back to any IKEA store where they will receive a full refund.

IKEA has received customer reports of ceiling lamp glass shades falling. In a few cases medical treatment was required and one customer reportedly needed stitches.

IKEA takes product safety very seriously. All our products are tested to and comply with applicable testing standards and legislation. In spite of this we have received reports that LOCK and HYBY ceiling lamps have fallen. In order to safeguard customers and avoid further incidents we are recalling the products for a full refund.

The LOCK and HYBY ceiling lamps have been sold on all IKEA markets, LOCK since 2006 and HYBY October 2012 in Japan.

LOCK and HYBY ceiling lamps can be returned to any IKEA store for a full refund. Proof of purchase (receipt) is not required for a full refund, but please present if you have. For more information, please contact IKEA Japan Customer Support Centre at toll-free 0066-33-812883.

We apologize for any inconvenience this may cause.

 

IKEA Japan Customer Support Centre
Toll Free Number: 0066-33-812883 (Service hours: 10:00-19:00)