Relocation of Pick-up point in Utsunomiya and Hiroshima and Nagasaki and Kagoshima and Asahikawa/ I received at the current Pick-up point. Until when can I return an item to the current Pick-up point? Is it possible to return the products received at the current Pick-up point to the new Pick-up point?
Returns cannot be made at the current Pick-up point.
We will accept returns at the new Pick-up point only for products that have been received at the current Pick-up point.
Please contact Customer Support Centre first and bring products to the Pick-up point used. Make sure to have your proof of purchase (receipt, tax invoice, IKEA Family member history) or order confirmation mail with you.
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