How far in advance can I set the delivery date?
You can set it up to 30 days after purchase.
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How can I order a product and pick it up in an IKEA store?
You can purchase items online and pick them up in store at your chosen scheduled time. Proceed to check out from your Shopping cart, select "Collect from IKEA store". Choose one of the available stores where you collect your order and book the date and time.
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IKEA Online Store/Can I exchange products after order?
You cannot exchange products. If you want a product in a different size or colour, please return the product and reorder it. Note that you will be responsible for service fees incurred.
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IKEA Online Store / I don’t know the credit card number that I used to purchase a product. Can I still get a refund?
Yes. You can still get a refund. Please have your nine-digit order number when you contact Customer Support Centre.
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What is a gift registry?
Think of a gift registry as a wishlist. You can create a gift registry on our website, then add products to your list and share it with your family and friends.
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My order is not reflected in my purchase history.
Orders placed in the online store may take several days to appear in your purchase history.
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I placed an order online, but I haven't received a confirmation email.
First, check your spam folder. If you have an account, you can check your purchase details from your purchase history, and if you do not have an account, you can check your purchase details with your order number and email address or mobile phone number.
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