Do you offer Delivery Service?
Yes. For customers who are not driving to the store, or customers who purchase a large product that will not fit into their vehicle, we offer a Delivery Service provided by SG Moving Co., Ltd.
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Can I add the sofa and mattress take back service after ordering for delivery service?
You can only request to use the sofa and mattress take back service when you order Delivery Service at an IKEA store.
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What areas does IKEA deliver to?
Except for some remote islands, we can deliver nationwide.
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Will you accept sofas or mattresses brought directly to an IKEA store?
No. We cannot accept products brought directly to IKEA stores. Please request to use the removal service when you order Delivery Service (paid) when purchasing a sofa or mattress.
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When you deliver my product, can you carry it all the way to the room that I want it in?
With the delivery service, you can choose to hand it over at the front door or bring it into your room. In small item parcel delivery, it is handed over at the front door.
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I missed the delivery at home.
If you are not at home when delivery staff visits you, our delivery staff will leave a Delivery Notice.
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IKEA Online Store/ I can't select a delivery service
If the delivery quota in the desired delivery area is filled up to two weeks in advance, you will not be able to select the shipping service. It is also not available if your cart contains items that are not in stock at the origin store.
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